Domino's Batu Caves — Restaurant in Selayang Municipal Council

Happened 3 times. 3 charming times. The order has been received very much late. Took almost 2 hours waiting for my pizza. The last time, after 1 hour and 30 minutes, decided to go and pickup by myself. Ended up having to wait for another good 15-20 minutes. Very very very poor service by the crew. Very disappointed with this outlet. So far, yup Domino's usually will be my first choice when it comes to pizza. When I'm at my own home at Nilai, Negeri Sembilan, I got NO such issue like this ever. But whenever I would like to order for my mom, my my. What a disappointing thing to happened. The crew shouldn't just prioritise the pick-up order ONLY! Supposedly organised the order received for the delivery and pick-up, systematically! FOLLOW...

This outlet doesnt even deserve this one star. Forced to rate 1 start because there is no option. I ordered online and made payment at 7.30 and there was no sign of delivery till 9.40. Called the Dominos line many times the call was not answered when it was transferred to the branch. Had to be viewing the delivery status on the app for 2 hours to check the status. When the delivery rider reached he did not bother calling or informing. When I demand for a refund instead of a pizza which was cold. He even said take it or leave. The food arrived 2 hours plus late and the staff did not even give an explanation nor apologized. Please do not...

I was at the store with my parents, and I was assisted by a staff member named Yasmin. Unfortunately, her attitude was unprofessional and unfriendly. When my mom tried to speak to her and ask questions about the menu, she didn’t acknowledge at all, she ignored me and simply pointed the menu around without saying a word😅. I felt disrespected as a customer and disappointed with the lack of basic courtesy.

I hope that appropriate action will be taken to ensure better customer service in the future, and that your team is reminded of the value of clear and respectful communication...