When we first arrived, there was nobody to serve us. When I approached a lady (makcik with free hair), she redirected me to another man (pakcik). I thought, “Is it wrong to expect them to take note of my order?”
Then, the pakcik who was preparing drinks failed to understand my request and ignored me. I intended to order two drinks, but he only heard one. I had to inform another staff member nearby. A few minutes later, I had to repeat my order to the same pakcik.
When the drinks were ready, they were not delivered to our table. Even if it’s a self-service setup, it would have been nice if we were informed that our drinks were ready after waiting for a while. I went to the counter to pick up the drinks, but to my surprise, the drinks were tied at the top. I never asked for the drinks to be tied or packed, as my family and I intended to drink them there.
Suggestions: Be more attentive to customers’ situations. Pay closer attention when customers place their orders. Inform customers once their order is ready.
Note: Not all customers are familiar with the culture of the shop, whether it’s self-service or full-service.
I apologize if this comes off as too critical. My intention is to provide constructive feedback, and I sincerely hope improvements will be made...
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The other highlight meal is Nasi Lemak Chicken Grill. The sambal is amazing. It taste sweet and spicy. The chicken grill felt tender and juicy covered with a delicious black pepper sauce. Really recommended you...
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