Domino's Cyberjaya — Restaurant in Sepang

I am sorry to write this up. Because I met with an accident, unable to travel so I ordered pizza and made a full payment, requested for delivery. The app shows that pizza was collected by the rider, so once I saw that I tried to go down to the lobby and waited for more than an hour. Because apps keep showing the rider is 5 minutes away. Unable to reach the rider since no rider's detail and unable to contact the hotline as well. The manager's name was available but the call gets disconnected after transferring to the selected Domino's outlet. After nearly 2 hours of waiting and no way to contact the Domino's outlet. I have to grab myself to the outlet and check with them. Once I reached the outlet they said the order is something that I don't understand the terms, so I requested again for the same order but they didn't give anything more as the compensation and didn't even refund the rider's fee charged either. But it's ok. 1 good thing was they did back the order, which means I received a new hot 1. So I totally appreciate that. The application was hard to chat and even after 3 hours of incident yet showing that the rider is 5 minutes away. Humble requests kindly update this kind of error so that it will be helpful and simplify the process. If the rider had issues contacting or something kindly update that on apps so that we know what's going on and we can take an action immediately without waiting for 3 hours plus. The reason I am writing this is because while I came back grabbing I did fall down and it made the injury worse. This is not a complaint but in a positive way for us to improve on the selected part. Where by when we called the Domino's it's requesting for the passcode of the district as well but we don't know where exactly the Domino's passcode location is. So this is another issue that we encountered...

No wonder the ratings is so poor. I am extremely disappointed with my recent experience at Domino’s. They unilaterally changed my order without informing me, which is unacceptable—especially considering some people have serious allergies. Changing an order without prior notice is not only inconsiderate but also potentially dangerous. When I requested a refund, the response was equally poor. Instead of handling it professionally, they sent a staff member who had to go out of his way to pick up the order. To make matters worse, we were forced to retrieve the food from the bin to return it, which is unhygienic and disrespectful. The manager’s attitude was also disappointing. Instead of addressing the issue honestly, we were fed with excuses and misinformation, showing a lack of proper training and customer service skills. This experience has left me deeply dissatisfied. Domino’s should take allergy concerns seriously and improve their communication and customer service standards. Right now, it feels like they don’t value their customers at all. PS change your manager. My bin is more useful than this manager. So disgusting. DO BETTER or do us all a favour and quit. Instead of sitting your ass in your store,...

I made my order by Grab (23rd August 2024) and after 1 hour++ of waiting, my order was failed to be delivered to me. I tried to reach out to them through their hotline and website customer feedback multiple times yet to no avail. They are super unreachable apparently despite having customer care call centre. After operations hour (10pm onwards), one of their staffs rang my phone and told me they will refund my money (which i am yet to receive any until now). Mind you, i did not hear any single apology or remorse from their side at all. I believe after long hours of waiting and failed delivery, i deserve at least a compensation and apology, something more rewarding than just a refund. Please fix your customer service, the worst i have dealt with so far. Pizza Hut is much better and tastes amazing as well. Pizza Hut would never do this to me. If you insist on choosing Domino's, please don't go to this branch. They don't care about...