KOPI Cafe Setia Alam @ Malaysian Cafe — Restaurant in Shah Alam

Had my dinner out at Kopi in Setia Alam after the steamboat buffet place we plan to go had closed down so my friend suggest why not check out this western food place in Setia Alam so off we went.

The ambiance is kinda ok ~ chill and relaxing.

Drink wise, my glass of Coke was RM5 (just a glass non refillable) while a glass of ice-water is RM1 which is OK la.

We ordered for starter the Southwestern Seafood Chowder and Chicken Balls and for main their Chef Signature Latino Chicken Chop and also the Fish and Chips.

I would say food here does not suit me well ~ firstly I would say I missed out the "southwestern" in the seafood chowder and was expecting the creamy one but then came this but its OK. Taste wise just OK but i felt seafood chowder should not have shrimps with shells, for the least.

The chicken ball was average, nothing to shout about but probably the best all night.

The fish and chips I felt the batter should be crispier but this was just off the fryer and its not crispy. Freshness of the fish is also questionable.

The Latino Chicken Chop I felt is too salty especially the batter and it kinda overwhelmed the salsa sauce that is on it.

The store owners did say they can try to accomodate to your taste, so if you had it once, you can request for a crispier fish and chips or a less salty Latino Chicken Chop.

However, for me it was a disappointment but then as you know each of our tastebuds are different and it might suit you well.

Good thing is...

Pros: Food meets my expectation for the price. The people who prepare the food seem passionate about their work. Rustic mash. Good portion of salad and sauce too. Chicken skin properly seared. Decor is great. Bonus points for metal straws.

Cons: The "package" isnt there. In terms of customer experience, Id say I tolerated far more than the average person would. Just coming to the door asking for the menu, I was told by the server to scan the QR code and they ran back inside. After having problems with the site, I had to come in myself to ask for a different way to order and apparently they can take my order on a tablet, meaning that even with an empty shop they sat around leaving me to fumble alone like an idiot. Server didnt present this option initially. Next when it came time to pay, I asked for debit and they dont take it. So I asked to pay by cash. And even then they still asked me if I have smaller change (they didnt need it, and can give me proper change, but they still asked, which is annoying). My table was wobbly. Servers arent friendly enough imo. Judging by price tag, I expected more from this place. They focus a lot on the food but disregarded the customer experience. This is quite an "atas" location so price shouldnt be issue, yet this place is like a scene from zombieland. Bright shining lights with great decor, but so desolate. Would not recommend for people I care about, but maybe if I wanted to...

First 2 times Food is ok but 3rd time food is bad. The boss is very nice and friendly but I Advise u to change all your underage staff or train them or else they will chase your customer away. Visited 3 times. 3 times your underage/teenager staff make mistake and spoil my mood.

First time visit the boy take wrong order. Nevermind I eat it . 2nd visit the 2 girls gave wrong information about the cake and tidak apa attitude. Girl said all Rm12.90 cake also I can choose for add in set lunch but Supervisor /cashier said only 2 cake of the day can be selected .

3rd visit Your 3 young staff Never look at customer, supervisor or boss not in. . Always dreaming. Call them already look away and forgot. Serve me spoiled mushroom soup and just took away without explanation .. Most of them are blur. Also 3rd visit the food is bad. The chicken is overcook

Serving time expected 20-25mins. Do not advise u to come during lunch hour if you have only...