Urban Artisan Subang • Kuala Lumpur — Restaurant in Shah Alam

I came because of the overwhelmingly positive Google reviews to much disappointment

First impression, true to its name, it looked hip from the outside, but as I entered it, it’s like being trapped in a noisy wooden box. The concept of an open kitchen is good, but it’s such a small space, despite existence of industrial kitchen hood, the dining space was reeking of smell of grease. The music was obnoxiously loud, my friends and I had to borderline yell at each other to be heard - for which we did request to the lady at the counter to tone down the volume but she just sniggered and said, “This is already the lowest we could go”. It’s so loud, none of the customers were talking to each other. The restaurant was well-lit but the ambience was dark

The cutleries had grease stains too. Tried to wipe it with a dry tissue paper to no avail. Had to wipe with a damp one to do the job. It felt disgusting to use them but what option did we have?

We ordered waffles - mine was cookies and cream waffle, my friend’s was strawberry something waffle. The two stars I gave were purely because of the crusty waffle and that was about it. I requested for salted caramel ice cream - I mentioned it twice. Still the one I was given was pretty sure vanilla instead. And it’s not even of good quality. It tasted like a mediocre Nestle or Wall’s ice cream which would not justify the price the restaurant charges - RM18.90. While the waffle had some crust to it, it’s deemed pointless with unnecessary whipped cream being slathered all over it making it soggy. I’d rather go to a waffle stall roadside and I’d get a more balanced waffle than I got here

Certainly...

So disappointed come all the ways from Subang Jaya to try the ice-cream here. Seeing so many good reviews and posting nice photos here are mostly faked. Come in here on Sunday afternoon, only 1 table occupied by 3 customers. No one is in the counter, waited 5 mins, only come out. Since all the ways to here, I don't mind to order the best one - ice-cream on the waffles but the tired staff said don't have such thing, only on the cone or cup. If want more expensive, get durian softserve. No thank you, the atmosphere is so lousy and simple, softserve is so soft, easily melting before reach to you, literally you need to finish it in few seconds. Sooo expensive for such a small cone not the same as instragram. Only realised all those ice-cream in the bubble waffles faked photos here are taken from Bubble Bee. IKEA soft-serve only $0.90 is so much better than this, smooth and solid. With this price Rm $13.90 is really crazy expensive for locals, for tourists is okay. See actual size, so different from instragram,...

Honestly i had too high of an expectation for this dessert spot but don’t get me wrong, it’s still a great cafe to have a decent dessert (aka ice cream).

If you scroll thru their instagram page, you can see a variety of ice cream with different colour combo and designs. Sadly they don’t have that during my visit. I was only left with 5 options to choose from. So i went for their Chocolate Berry Egg Waffle something. The cafe is not really that spacious. There were only like 5-6 tables (2 pax per table) there.

As you can see from the pics, their desserts are no doubt unique and beautifully crafted. I just love the contrast in colour and texture. The price for me is quite expensive but i guess you’re not only paying for the ice cream but also for its “craftsmanship”.

The ice cream was decent and the toppings were great but the egg waffle can turn soggy real quick so i’d suggest you finish it as quickly as possible (of cos after you’ve finished...