Gianluca Ristorante Pizzeria — Restaurant in Baja California

I live in Orange County California but travel to Tijuana for business on a regular basis. When I come I always take advantage of some of the wonderful fine dining restaurants in the city that would just amaze most people who dont know just how good some of the restaurants are here. But no trip is complete if I dont have pizza from Gianluca. I love thin crust pizza and the pizza here is probably...no...it "IS" the best I have ever eaten anywhere. Anywhere. My friends love their lasagna and even, believe it or not, their tomato soup. But me, why fix what isn't broken. I dont get here often enough to say no to that pizza so I cant give my opinion on anything else there. It's not a fancy restaurant like I normally eat at. But as my Chinese friends say, at a fancy restaurant often you are eating the decorations. Translation: You're paying for the fancy decorations. At Gianluca you aren't eating the decorations but my oh my they...

Awful service. Hair in the food. Good vegan pizza, the salads are usually good, but this time was awful. I think it's a matter of lucky. If you order to go, they always forgot to give you forks, spoons and napkins.

04/14/2018 Update I gave them other opportunity, I visited Gianluca Plaza Unisur at 1:00 PM and ordered to go 3 salads. I used to order to go 2 - 3 times a week and they used to give you forks with a SALAD, today they forgot to give forks again so I called the restaurant to give them some customer feedback, but the person who answered my call was aufully rude so I asked to talk with the manager and they answered me to call at 8:00 PM when they close because he was "busy". As always awful service I don't think I'm gonna eat at...

It was my first time here today and I’m very disappointed in the service. Food was ok, service was bad waitress brought us food and never came back to check on us. After 10 minutes of waiting for her to notice us asked her for hot sauce and lime noticed she went to clean a table before getting me what I had asked. It was clear we were not her priority nor was she busy to blame it on that. We were not happy but decided to give it a chance and ordered dessert it took 2 tries and 10 minute to wait for her to say she didn’t have tiramisu nor another pastry she had offered. Would not recommend coming to this place if you have to wait till waitress checks up on you service horrible. Will not...