Krispy Kreme Cumbres Cancún — Restaurant in Cancún

Horrible service. I DO NOT recommend , especially DRIVE THROUGH service. I went with my friend, There was no parking space so I went to drive through and there is no pictures of the donuts with the name , flavor in the menu. Very hard to order, specially with someone DOES NOT SPEAK SPANISH WELL. So i asked for the Donut that i like but I do not know the name, no one responded to me, I left to go to the pick up window hopefully someone can help me. After waiting in line for 20 mins, I finally arrive through the window and the employee told me that they don’t take the order at the window I have to park the car to come to order, i told him there was no parking . And it is ONE WAY Street, I can’t turn back. Long story short, He was very rude to answer me and rejected to take my order there. I fought with him then he turned around and slapped the window in front of me. Can you believe how horrible, rude to treat your customers like that!!!! He could have been more flexible, or just kindly told me to talk to the manager to solve the problem. I put 1 star because at the end, another guy came to the window to help me. I think because I didn’t move my car, there was a car behind me was honking, that was why they came to help me but NOT the rude guy. This is a VERY WELL KNOWN brand , you SHOULD train your employees how to treat your...

We come here at least a once a week. The service, the drinks and donuts were amazing. Now for some reason they changed the coffee to a machine made. The biggest issue they no longer offer milk. That is ridiculous. If you serve coffee you serve milk with it along with other hot drinks. Maybe new management and if so that management is bad. It is not like they are giving milk for free. It is another 9 pesos. So in respect you are making money. So this is the second time in 2 weeks we come and I pay and not enjoying a black coffee. I would hope they rethink their thoughts because Starbucks is very near. I would rather not give them my service however I can get milk...

They have the most amazing donuts and the regular glazed ones do not disappoint. The Apple one doesn't have the same soft dough as the other ones, I would skip that flavor.

Other problems at this location:

#1 They have Nescafe coffee machines but I was told that there is no milk for any kind of coffee. I asked if this was temporary but the guy said it would be permanent. What kind of place offers plain black coffee? At least get some packs of cream for your customers.

#2 toilette available, but it was clogged. Judging by the smell and amount of toilet paper I'd say that it had been like that for a good...