Mandala Nightclub — Restaurant in Cancún

A Disappointing and Discriminatory Experience at Mandala Night Club

We visited Mandala Night Club on New Year’s Eve to celebrate what should have been a joyous start to the year, but it turned out to be the worst decision we made.

When we inquired about ticket prices at the entrance, the staff were polite and professional, explaining the options clearly. Since we don’t drink alcohol and avoid pork or ham, we opted for a general pass, as upgrading to a VIP pass would have been unnecessary for us. We wanted to enjoy the DJ music, the New Year celebration, and planned to buy food to complete the experience.

However, once we entered, the experience took a shocking turn. No staff member attended to us despite repeated attempts to order food. We waited for over more than 45 minutes while staff members blatantly prioritized others who arrived later but were purchasing expensive alcohol. The discrimination was undeniable and humiliating.

It felt as though because we chose a general pass and weren’t buying alcohol, we were treated as lesser guests—or worse, judged by color or spending power. Spending $100 for entry only to be ignored and disrespected was infuriating.

If you cannot provide basic service or treat all customers equally, do not sell general access tickets, especially on special occasions like New Year’s Eve. This experience ruined our New Year plans and left us with a bitter memory.

We are seriously considering pursuing this matter for compensation, as this behavior is completely unacceptable. Mandala Night Club needs to address this issue, ensure fair treatment of all guests, and train staff to respect every individual regardless of their spending choices.

A night that should have been celebratory turned into one of the most shameful experiences we’ve ever...

DONT GO THERE IT IS DANGEROUS FOR EVERYONE Me my bf and went to this club my boyfriend was confronted by someone in bathroom and was asked about drugs I guess that was a gang member and that is when they started following us he was shocked and was thinking that is weird when we went to security they told us that it is totally okay in Mexico and there's nothing we can do, after it we went to HOOTERS PARKING LOT to go home that was the place where we parked our rental car. DONT EVER PARK YOUR CAR there, inside the parking lot there when they got us. ALSO THE PARKING LOT GUY IS WITH THEM IN BLUE SHIRT OLDER MAN. we have been tortured for 5 hours my bf was almost dead that is how bad they tortured us he has several injuries broken nose broken ear (he can't hear well) broken orbital bone on the right side. THAT WAS A HORROR and it was million people there and no one helped. They stole everything from us, including my documents , golden ring wallet cards, all they left my passport. They drugged me hit me were laughing while doing it it was 10-15 people in that gang and also minors were involved. We have been in hospital for 7 days scared to death for our lives. These people are animals disgusting monsters that has to be tortured and killed the same way what they did to us. DONT TRAVEL TO MEXICO SHARE WITH YOUR RELATIVES AND FRIENDS IT IS CRIMINAK HORRIBLE PLACE AND EVERYONE STARTIN G FROM MANDALA ending up with cops...

Oh my god. Me and a group of my friends went here on our Spring Break trip because we got a good deal from our resort. The bartenders were nice and lines for drinks weren’t bad which was nice. They did a confetti shower which was cool until they had one guy coming around for 45 mins bumping in to everyone and moving everyone trying to pick up every single piece of confetti. It was so annoying, my friends and I couldn’t even dance because of it. In addition to this guy, waitresses would aggressively shove me and my friends every 5 minutes which also ruined us trying to vibe and dance together. I know they were just trying to do their job, but they should have it set up better so that doesn’t happen. They packed so many people in the dance floor I genuinely could not breathe or move. The music was unnecessarily loud, I couldn’t even communicate with my friends.

Overall, I just felt extremely uncomfortable the entire time I was there between employees constantly bumping into me, being so crammed in there I couldn’t move, and the music that was so loud I had to scream to order a drink or say something to my friends. If you love loud music and over crowded bars then this is the place for you, but it was just not how I wanted to...