Cafeología — Restaurant in Chiapas

This is a difficult review to write as its clear that the hotel staff are very proud of their coffee concept. Some quality roasted beans were left as a welcome gift. A grinder, kettle, filters snd a contraption for making coffee were also provided. Unfortunately some basics have been overlooked. There were coffee mugs but no sugar and spoons. There was water and beer for sale in the cupboard but no fridge was provided.|The room had a smooth concrete floor which was very cold. Remember we're up in the mountains here. There was a minimalist clothes rail, no wardrobe or mirror. The small room safe was light weight and not fixed to the wall so could very easily be carried out of the room under one arm. There was a smart TV but it was complex and cumbersome to use and the helpful girl from reception spent 45 minutes to fix it one evening. |The staff were very friendly and helpful but only one really spoke English. In my broken Spanish I requested a hair dryer to be told there was none. When I called again and said that the room info lists one, only then did we get one. Breakfast was provided by the adjoining cafe which only opened at nine o'clock. There was another option nearby apparently which opened at eight but not on a Sunday. Breakfast was tasty but took a loooong time to prepare. You would expect them to have some basics (cereal, fruit) readily prepared at 9am when guests arrive for breakfast but that wasn't the case. The last morning we left very early, they most kindly prepared us a packed breakfast which was great.|We paid 1500 Pesos per night (via a hotel booking website) which is A LOT for San Cristobal at that time of year so we certainly expected more.|We cannot recommend this place unless they significantly reduce their rate. They are lovely and the hotel has great potential but its just...

This is a difficult review to write as its clear that the hotel staff are very proud of their coffee concept. Some quality roasted beans were left as a welcome gift. A grinder, kettle, filters snd a contraption for making coffee were also provided. Unfortunately some basics have been overlooked. There were coffee mugs but no sugar and spoons. There was water and beer for sale in the cupboard but no fridge was provided.|The room had a smooth concrete floor which was very cold. Remember we're up in the mountains here. There was a minimalist clothes rail, no wardrobe or mirror. The small room safe was light weight and not fixed to the wall so could very easily be carried out of the room under one arm. There was a smart TV but it was complex and cumbersome to use and the helpful girl from reception spent 45 minutes to fix it one evening. |The staff were very friendly and helpful but only one really spoke English. In my broken Spanish I requested a hair dryer to be told there was none. When I called again and said that the room info lists one, only then did we get one. Breakfast was provided by the adjoining cafe which only opened at nine o'clock. There was another option nearby apparently which opened at eight but not on a Sunday. Breakfast was tasty but took a loooong time to prepare. You would expect them to have some basics (cereal, fruit) readily prepared at 9am when guests arrive for breakfast but that wasn't the case. The last morning we left very early, they most kindly prepared us a packed breakfast which was great.|We paid 1500 Pesos per night (via a hotel booking website) which is A LOT for San Cristobal at that time of year so we certainly expected more.|We cannot recommend this place unless they significantly reduce their rate. They are lovely and the hotel has great potential but its just...

I had a horrible experience in this Café. And it's not only that I didn't like the coffee (the taste was super acid so couldn't enjoy it at all) but the worst part is that they charged more to my credit card than the coffee cost. First I didn't want to write anything but I know that it was on purpose, therefore I think it's an important information.

The background: I was already sitting for about 30 minutes inside the cafe when they decidedly to open the door. It was super cold in the morning and I was the only guest. I asked them if its possible to close the door as there is a cold wind coming in. They refused and smiled. You could see how much they enjoyed to show "the tourist" that he does not get "anything he want". So I said that I then probably need to go and they again almost laughed and said "ok".

So I asked for the bill. The waitress said 55 Pesos (was is the price for the coffee) and took my card. I took the receipt and went out. In the evening I somehow checked the receipt and saw that they charged almost 20 % more. They basically gave themselves a nice tip without asking me.

Because of course they knew that I wouldn't tip them after the incident. And I heard them asking other clients if they want to give a tip. So it's not the case that 20 % tip is already included.

This is basically like taking money out of my pocket, in this case it was my credit card. That's a really...