P.F. Chang's — Restaurant in Jalisco

Made reservations for 8 people at 5pm. We showed up on time for our reservation, table was not ready. Waited almost twenty minutes before it was ready. They sat us down, there were no utensils, napkins or menus. Ordered dinner and nothing showed up for almost two hours including utensils or napkins. After parts of the dinner showed up the utensils never showed up. Had to ask multiple times for utensils and napkins. They showed up with a handful of spoons. Informed management. He showed up and listened to the issues we were having. Calmly disappeared for the rest of the evening without fixing problems, along with all servers. Avoided eye contact and blended in with the crowd. One of the dishes ordered was a chicken curry,it was full of tofu and 3!small piece of chicken. The last meal to show up was the kids meal. Had to practically beg to get the meal deliver 20 minutes after everyone else. Appetizers finally showed up after everyone was almost done eating. My wife finally had to get waters for everyone at the bar. They forgot about it in all the confusion.

None of the prices were listed so you find out what your paying for after the bill shows up. Don’t forget to specify what brand of alcohol you want or you will get the most expensive. We had to hunt down the waiter to get the bill. No one came to fix any problems or acknowledge how awful our 2 hour long dinner was.

I would highly suggest finding another restaurant that takes orders and service seriously. There are many...

Food is what you expect of an American chain. We have eaten at several PF Chang’s over the years but the Andares location is HORRIBLE. The worst service I have ever had in any restaurant. We were sat in the parking around 6pm on a Saturday night it was not busy. After sitting for about 10 minutes we had to flag a server to ask for water. Finally our server came and asked if we were ready to order. She did not offer us drinks and seemed annoyed when we ordered appetizers. The food took forever and was cold when it arrived. We ordered extra rice for the children and my husband had to get up and go find someone to bring it for us. The waitress was then rude when we only tipped 10%. Horrible service for PJ Changes and horrible for a...

I can only describe the service from Maria José as - WOW. Genuine interest and attention to make sure we have the best possible time. We loved every recommendation from her. The staff really knows what they´re talking about at this place.

The food was delicious as well as the drinks. We had the spicy red miso ramen soup, dumplings and drinks on one occasion and another soup with the emperors (something) panko-crusted balls. Wowza. They're all delicious.

But again, what stood out for us and what made us come a second time was our waitress, Maria. Great job in hiring her and splendid job in making us feel so welcomed and...