Punto 18 — Restaurant in Jalisco

We had an unfortunate experience with the manager, and I say unfortunate because we really liked this place. We ordered an arrachera steak, some arrachera burritos, a molcajete and some bacon shrimp. When the arrachera arrived we immediately got a rotten smell. We tasted it, and the meat was no good. We asked the waiter to take it back and the manager came out in a matter of minutes. He started arguing that the meat was fine and was very condescending (we own a steak restaurant we know how meat should smell). He couldn’t care less he was firm that it was good, with no bad smell or bad taste he said it was the sauce the meats marinade. We tried to order a pizza and he was taking the order. He interrupted us and then mentioned he could bring us something else but he was still going to charge for the arrachera. We asked for the check at that moment, we didn’t go in asking for anything for free but we were not going to pay for something we did not consume. Minutes later somebody from the back came to us and apologized and mentioned everybody was telling the manager the steak had gone bad and the manager told them even if it was bad he was not going to forgive the charge. Before we left the cook was telling the manager that the meat did was indeed bad. He told the waiter to remove the charge but he never came back out of the kitchen, We were already pretty upset, we chose to leave. This had been the third day in a row we had visited the place. The first time it was two of us and we liked it so much we invited a friend the next day. The third day, the day of the incident we took three other people with us. It’s terrible as a business to have these type of people dealing with customers without the proper training. If you guys ever train your manager let me know so we...

Server was nice and friendly.The food was just ok. The portion was really small, this was the first time in Mexico I ate in a restaurant and still felt hungry after a dish. The bill was dishonest, the total was 409, it turned out they wanted us to pay 470 by handwriting, I guess they gave us a “suggested” tipping rate. The change should be 30 pesos with a 500 pesos note, but only 21 pesos came back. I left all the change there anyway as I planned to. I get that business is hurting, servers don’t get paid enough, that’s why I normally tipped 20%+ if the service was not too terrible, but it just didn’t feel good when I was told how...

Best service I have ever had but they tried to rip me off by $170 MXN. Maybe because I am a tourist, but it didn't seem right when I asked for the bill and didn't get anything. The waitor told me a price and it seemed way too high so we questioned it. Finally he gave us a printed bill ans it was much lower than we were told. We were suggested this place by a local but were disappointed to know they were willing to rip us off just for being tourists. It's unfortunate because I loved the music, atmosphere ans...