Restaurante Toyo — Restaurant in Jalisco

We were craving sushi after a week of Mexican food. Researched different places and settled on this one due to the over 1,000 reviews. We walk in and are immediately confused because it looks nothing like the first photo that shows up on here. That’s fine, as long as the food is good. We sit down and are greeted by a grumpy waitress. We ask for a few minutes to look at the menu. Bad mistake. We waited around for her to come back but she never did. There were only 2 other tables in this place and NO ONE was around to help us. We finally tracked down another waiter who took our order. We settled in and waited for our food. 45 minutes later it arrived. During that time, no one checked on us, and there were STILL only 2 other tables in the place. The food arrived and guess what...it ALL has cream cheese in it. Even though we specifically ordered not cream cheese. As we were both starving and it was late, we started to eat it but it was truly so terrible. I asked for wasabi from the waiter and 15 minutes he came back with it. We soaked all the sushi in wasabi to cover the truly terrible taste. Awful service and awful food...

Food is original and delicious, prices are reasonable and the service hours are enough for a late bite. Bad news, service is sloow, waiters don't pay attention to costumers, they are more worried on cleaning tables, which is good, but I felt ignored several times, and by looking at the other tables trying to reach a waiter unsuccesfully, I think this might be...

Es la segunda vez que voy, la primera vez que fui me gustó mucho la comida por lo cual decidí volver al poco tiempo con unos amigos para que lo conociera ya que nos gusta la comida oriental. Sin embargo en esta segunda visita me lleve una decepción y no por la comida, si no por la actitud de una de las meseras. Llegamos a una hora para que cerraran y tardaron en servir lo que habíamos pedido, por lo cual cuando estábamos por comer faltaban 10 minutos, la mesera empezó a recoger el lugar faltando 10 minutos y nosotros aún nos faltaba un platillo por servirnos que pedimos al momento de llegar (una hora antes de cerrar), la mesera con su mal actitud nos incomodaba con su manera de ir recogiendo las mesas que estaban a nuestro alrededor, apagando el aire y hasta que llego a nuestra mesa a decirnos que que nos faltaba y fue cuando le dije que nos faltaba un platillo que habíamos pedido hace una hora por lo cual nos hizo los ojos en blanco y se fue a la cocina. En fin, no se si la mesera está cansada de trabajar con ustedes, pero para mi el servicio es fundamental en todo...