Snack Bar Grand Venetian — Restaurant in Jalisco

This is my first ever review. We have always enjoy staying at the Grand Venetian. However this current stay is solely about the on-site restaurant. On Dec 1st, we decided to have breakfast at the restaurant. We were explain that the credit card system was down and were told that cash was the only payment accepted. No concerns. We ordered our breakfast and asked Bul to check us out. Bul handed me the black payment folder. I handed Bul a $100 trusting that everything is fine. I received my change. $1245 Pecos? My confusion I asked Bul for the receipt, he then tells me the the pesos rate is now 17%. All week here everyone is at18%? The tab was $535. I then go to the "Manager" Alejandra she immediately got defense and stated she is losing money on the exchange rates?? I told her this is very fishy that you stated the exchange rate crashed today. I explained that my currency app shows no change in rates. And thats what we are charging and "yes" our credit card system is not working. I left feeling a little taken. This has never happen anywhere in the 30 years...

The customer service is the Worst ever, they give you food in poor condition and even if you tell the waiters (who generally treat you well), the owner, a despotic and rude person, demands that you pay for it by denying the poor condition of the food, with the risk of getting sick. We left the smoothies, which had a flavor of rotten fruit, but as we tried them (of course we had to do it) it was when we realized the poor condition of the raw products, big surprise when they told us that we should have returned them complete!!! They do not have pool service, which they should because they are right next to it. Although the prices are as expected in a place like this, the poor treatment of captive customers deserves to have the concession removed, since it affects the perception of condominiums owners. I recommend you go out to chill out somewhere else, where you can find food options that do not put your...

Eat here for a truly wonderful outdoor eating experience. We were served beautiful, delicious appetizers, pool side drinks and breakfasts. We also ordered drinks to go. Dinners looked lovely on the menu but we opted to go downtown for this portion of our days. There was some wait time, but just ask if you're curious on the time, as they were always very accurate on how long the food would take. And with the amazing view, who wouldn't want to linger? Alejandra spoke English flawlessly, and although she was our favorite server for her kind warmth & poise, all staff were helpful, kind, and competent during a very busy time (Dec. 28-Jan.3). We were dissapointed we hadn't made a New Year's Eve reservation (do this WELL in advance) for a hopping culinary/party experience and also missed our delicious breakfast New Years Day breakfast, but were happy the staff could take a well...