Hunan San Angel — Restaurant in Mexico City

My team and I had a frustrating experience we had with Hunan San Ángel on Sunday 14th November, 2020. We attempted to send an email to Hunan several times but their website constantly notified us as "There was a problem sending data." Without other option, regrettably we must leave the comment here on Google.

We booked the table at 5p.m with a lady named Sandra and arrived on time. The hostess arranged a table for us in the other wing, looked isolated and remote. At the beginning we accepted it because our booking came late, so certainly the main dining area would be fully occupied.

It took more than 10 mins for one waiter to approach us. He did not even greet or or at least apologized for leaving us to wait for so long. He quickly took our order and returned to serve the other table of 4 people. After another 10 mins waiting for our drinks which nothing came, we ran out of patience and decided to leave, since it seemed to us that there was nobody interested enough to take care of us.

The only proper thing we received, was the 2 hostesses we met on the way out. They patiently listened to our frustration and also asked us for a chance to make amend. We appreciated the way they handle the situation but that moment, we politely refused to stay as our mood was ruined. They might be the only reason why we did not rate Hunan with 1 star.

I hope Hunan will put more thought into the remote sections in your restaurants. Usually, they would be the parts where your guests feel less comfortable as their presences are not much noticeable. For a $$$$ restaurant, I did expect to receive an equivalant service in return.

Perhaps, providing the email address so we as guests can directly send the feedback might not be a bad...

The food is one of the worse Chinese restaurants that I know of. I know it’s important to adapt to local taste, but it is really sad when nothing is tasteful, when nothing looks like Chinese dishes, when there isn’t any Chinese sauce, or when you get one use chopsticks or plastic bottles of water in this kind of supposedly high level restaurant.

Beside, the service is quite impersonal for Mexico (not unpleasant either, just cold).

The old fashion decoration does have something nice to it, but it lacks a few degrees to be comfortable.

Disappointed twice, by 100% of the dishes we ordered. Count around 1,000 MXN / person if you take one drink, one appetizer, one...

Very nice and cozy venue. Valet parking. Great for an upscale Chinese meal. The veggie dumplings were tasty. Good soy sauce and spicy sauces. Tasty fried rice with shrimp and chicken. The mandarin shrimp dish with steamed white rice was also tasty. The wine by the glass selection was good. Service was great, attentive but not pushy. Prices were overall correct for the taste of the dishes and the size of...