Campomar Arboleda — Restaurant in Nuevo León

Dear Campomar Team,

I dined at your San Pedro Garza location in Monterrey on Thursday March 6th, and unfortunately, my experience fell far short of expectations—both in terms of service and overall hospitality. Compared to other high-end dining establishments in Monterrey, as well as major cities across Mexico and the U.S., the service was disappointing.

Beyond the subpar service, I had to order a bottle of wine three times. Each time, I was told that the wine I requested was out of stock, and I was instead offered a more expensive alternative with completely different grape varieties. By the third attempt, I asked to speak with the manager, Octavio, to see if he would approve the alternative bottle at the same price as my original selection, given that the price difference was only 200 Mexican pesos. His response was dismissive and condescending—he outright refused, stating he wouldn’t "drop the price and lose money on it."

This left a really poor impression of what I had expected to be a great dining experience. I’m currently in Monterrey for a three-month project, staying in San Pedro Garza, and had initially considered this restaurant as a go-to spot for entertaining clients. Unfortunately, after this experience, that is no longer the case.

For reference, my bill that evening totaled 2,999 pesos (approximately $115 USD) for just one person—not exactly an inexpensive night out.

I wanted to share my experience in the hope that future guests don’t encounter the same issues. Thank you for your time.

Best,

Ernesto

Estimado equipo de Campomar,

Cené en su ubicación de San Pedro Garza en Monterrey el jueves 6 de marzo y, lamentablemente, mi experiencia estuvo muy por debajo de mis expectativas, tanto en el servicio como en la hospitalidad en general. En comparación con otros restaurantes de alto nivel en Monterrey, así como en otras grandes ciudades de México y EE.UU., el servicio fue decepcionante.

Más allá del servicio deficiente, tuve que pedir una botella de vino tres veces. En cada ocasión, me informaron que el vino que solicitaba estaba agotado y, en su lugar, me ofrecieron una alternativa más cara y de variedades de uva completamente diferentes. En el tercer intento, pedí hablar con el gerente, Octavio, para preguntarle si podría aprobar la alternativa al mismo precio de mi selección original, considerando que la diferencia de precio era de solo 200 pesos mexicanos. Su respuesta fue despectiva y condescendiente; se negó rotundamente, afirmando que no iba a "bajar el precio y perder dinero en ello".

Esto dejó una impresión muy negativa de lo que esperaba que fuera una gran experiencia gastronómica. Actualmente, me encuentro en Monterrey por un proyecto de tres meses, hospedándome en San Pedro Garza, y en un principio había considerado este restaurante como mi lugar de referencia para llevar a clientes. Desafortunadamente, después de esta experiencia, ya no será el caso.

Para referencia, mi cuenta esa noche ascendió a 2,999 pesos (aproximadamente $115 USD) por una sola persona, lo cual no es precisamente una salida económica.

Quería compartir mi experiencia con la esperanza de que futuros comensales no tengan que pasar por lo mismo. Gracias por su...

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For our main courses, we enjoyed the coconut shrimp, which were crispy on the outside and juicy on the inside with just the right touch of sweetness. The fettuccine Alfredo was rich, creamy, and comforting — a classic done right. The highlight, though, was the camarones zarandeados — smoky, spicy, and bursting with flavor. Every dish was beautifully presented and tasted even better than it looked.

The service was friendly and attentive, and the atmosphere was welcoming and relaxed. Definitely a spot worth returning to....

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