Restaurante La Gran Tortuga Rodizio — Restaurant in Quintana Roo

Nestled on the pristine shores of Bahia Principe Hotel, Grant Tortuga is a culinary gem that marries the vibrant flavors of traditional Mexican cuisine with an enticing array of steaks and other meats. From the moment you step into the restaurant, the ocean breeze and the soothing sound of waves create a serene ambiance that complements the dining experience.

The restaurant's location is nothing short of breathtaking, with panoramic views of the beach. The open-air setting allows patrons to savor their meals while immersing themselves in the natural beauty that surrounds Bahia Principe. Whether you choose to dine during the golden hues of sunset or under the stars, Grant Tortuga offers an idyllic backdrop for a memorable culinary journey.

Upon entering the restaurant, the warm and inviting atmosphere immediately sets the tone for a delightful dining experience. The staff at Grant Tortuga are not just attentive; they are passionate about ensuring every guest feels welcomed and well-cared-for. Their genuine enthusiasm for the menu adds an extra layer of enjoyment to the overall dining experience.

The heart of Grant Tortuga's menu lies in its commitment to delivering authentic Mexican flavors. The culinary team pays homage to the rich tapestry of Mexican cuisine, presenting traditional dishes with a contemporary flair. The guacamole, prepared tableside, is a must-try appetizer that sets the tone for what's to come. Fresh avocados, tomatoes, onions, and cilantro are expertly combined to create a creamy and flavorful masterpiece that tantalizes the taste buds.

As you explore the menu, the selection of steaks and other meats stands out as a testament to Grant Tortuga's dedication to culinary excellence. The chefs showcase their skill in preparing a variety of cuts, each cooked to perfection. Whether you prefer a tender filet mignon, a robust ribeye, or succulent lamb chops, the restaurant's commitment to quality and flavor is evident in every bite.

One standout dish is the Carne Asada, a grilled marinated steak that captures the essence of Mexican street food. The meat is impeccably seasoned and seared to achieve a perfect balance of smokiness and tenderness. Served with traditional accompaniments such as rice, beans, and grilled vegetables, this dish transports diners to the streets of Mexico, offering a genuine taste of the country's...

I was amazed by the food there, one of the best I ever ate. But there is a few things it really spoilt the experience. I was Coba guest. I still had 6 other ala carte bookings to use at any restaurant.

First of all, the booking process - nearly impossible to book a table even 1,2 weeks in advance, I was checking every single day, few times a day as I wanted to come so badly as I love seafood - I didn't come on holidays to check my phone like a maniac, I actually wanted to stay off the phone as much as I could. I actually got my table on the same day afternoon because of last minute cancellation.

2nd Once I was there on thursday evening between 7- 9 pm I realised half of the seats were empty - big and small tables, while food on the Buffet was full as hell.

3rd When I asked to get me for another booking I was told we are ofcourse... fully booked BUT if you buy a bottle of wine you can actually just walk-in any day we are open at any time - seriously? Are you freaking joking?

4th Anybody you ask reception or guest service or whoever - nobody wants to be "in charge", in other words everyone you go to regarding that impossibilility to book a table there each of this person is blaming the other department but never themselves.

5th When I was booking a table for next time I had to choose a bottle of wine. I chose the cheapest and I said exact name of the wine. But still receptionist "mistakenly" started writting the name of one the most expensive wines - don't tell me you want me to believe it was a genuine mistake. When I cancelled 5 min later she laughed at my face.

Once the truth hit me hard how it REALLY works even though I truly enjoyed it, Im not sure if I want to go back there. - That or tipping their staff is the last thing on...

This restaurant has major management and operational issues, and honestly blant food. This is based on two visits almost 6 weeks apart and honestly a parody of a Brazilian place - I was so disappointed the 2nd time and skipped my 3rd booking

Notably: the place is severely understaffed even though the most popular in the resort. Most of the staff is moving like disoriented birds, sitting is always late, and food is either over-cooked and under cooked. Overall service is slow and not attentive

Once you sit at the table, server comes late and largerly does not explain the rules. Then you put order and you grab your entrée and big wait begins....multiple guests look around confused...your card turned green or red does not influence anything. Your plate stays empty most of the times, and it seems servers are instructed not to put enough for guests....

Chicken legs seem the best, along with beef eye of the round (fillet mignon), and NY steak,... the veggies plate that came both times were undercooked and tasted like 3D printed (more for visual but not for taste). You are better off grabbing something on buffet

Both of the times I asked for some Jabanero sauce - server just smiled and didn't bring anything....in Mexico the land of chilly I found that travesty of exponential order...fancy that...

Overall, major miss where this could have been a great place, but compared to the other restaurants in the Bahia complex, it seems to be a victim of its success.

P.S. The only thing I find distinctive is the drink in the photo that I don't...