Piccola Italia Restaurante & Café — Restaurant in Yucatán

I've been a loyal customer of this restaurant in El Cuyo for years, always enjoying the food and atmosphere, but last night’s experience was nothing short of disappointing. El Cuyo is currently experiencing a severe mosquito epidemic, and the restaurant seemed woefully unprepared. With only two oscillating fans, we were swarmed within minutes of sitting down, forcing us to retreat to our car.

We called from the car to place a to-go order, only to be met with a series of frustrating restrictions. We were informed that we could only order pizza, as pasta and lasagna were not available for takeout due to "policy." we were also told they were not allowed to bring it out to us and we would have to come back in to pick it up. We were just outside waiting in the car. Another policy… Hungry and with limited options, we ordered two pizzas: a pepperoni and a spicy salami with mushrooms. We were told it would take 30 minutes, but it ended up taking 70 minutes, during which we received no updates. When we called after 40 minutes, we were assured it would be just 15 more minutes. By the one-hour mark, we called again and we were offered the option to cancel if we weren’t happy waiting, which was absurd considering we were already invested in waiting.

When we finally received our pizzas, they were incredibly disappointing. The dough was dry and flavorless, with scant toppings—just 10 pepperoni slices on an 8-slice pizza, and barely any mushrooms on the other. To make matters worse, when we asked for chili flakes or spicy oil, we were told that it was against the restaurant's "rules and policies."

It's clear that guest experience is no longer a priority here. While I understand that the mosquito situation is beyond their control, simple accommodations like more fans or citronella candles could have made a world of difference. And as for the food, the quality has taken a sharp decline, and the inflexibility of the staff only added to the frustration.

This was a restaurant I once loved, but after this experience, I’m not sure I’ll be returning. It's disheartening to see such a decline in service and quality, especially during the slow season when you’d expect more...

Such an incredible dining experience! The service was fantastic. They are dog friendly as well.

My husband and I came here and got two orders of the tomato bruschetta, a pasta dish, a pizza, and two juices. The total bill was less than $20 USD, which is mind blowing.

The bruschetta was soooooooo good! They were able to accommodate our vegan diet by leaving the cheese off of everything.

5 stars to the staff! Everyone (minus one lady who seemed to be cranky with the world (she wasn’t working in the restaurant, but she seemed to be an owner)) was fabulous!! They were so on top of everything and extremely attentive of our needs.

I hope to come...

Pésimo servicio: Usualmente acudíamos a cenar mi pareja y yo a Piccola Italia, todo funcionaba bien y de lo mejor gracias a la atención de Rolando Herrera, quien era el encargado del lugar, desafortunadamente, después de que Rolando deje de trabajar ahí, la calidad del servicio bajó increíblemente, hace casi un mes, fuimos a cenar, nos dijeron que la comida estaría lista en 45 minutos, pacientemente esperamos en el restaurante, nos dimos cuenta que durante nuestra estancia ningún mesero se acercó a nosotros a ofrecernos entradas o alguna bebida, pasados los 45 minutos nos retiramos del lugar para seguir esperando, luego de dos horas nos entregan la comida, la cual en porciones era pésima, existiendo también confusión en los ingredientes de las pastas. Lo dejamos pasar, hasta que, precisamente ayer, decidimos regresar a cenar ahí, luego de cenar pedimos la cuenta, la cual tardaron más de 15 minutos en llevárnosla, esto con la intención de que el lugar se encontrara totalmente vacío, para que posteriormente, el dueño Paolo, se acercará a nosotros para reclamar las críticas constructivas de la ocasión anterior, del mismo modo, exigiendo de manera grosera que nos disculpáramos con él únicamente por mencionar el inconveniente anterior. Hay que mencionar que los dueños o encargados de los establecimientos nunca deben reclamarle a los clientes por sus quejas o sugerencias, más bien, deberían agradecer las mismas, tomándolas como una posibilidad de mejorar en...