The Penthouse Café — Restaurant in Buiucani Sector

I went there for a lunch with a friend, and amazing young man, Denis, was our waiter. When I reached home, I realized that I forgot my phone there. First idea was to call the restaurant if they found it. A girl who answered the call (probably hostesa of the place), did not speak English but did not want to call anyone that did. She hung up without saying sorry or good bye. When I tried to call again, she did not even answer. My friend called from her phone and the same person did not want to give anyone that spoke English. Not even sorry or bye, just hunged up again. So I went there and found that nice young man who served me. He gave me my phone, and asked if I needed a glass of water to calm down. So, big thanks to that young man, Denis, polite and probably from a decent family who raised a good person, and big SHAME TO THAT GIRL WHO KNOWS TO WALK HALFNAKED AROUND BUT NOT TO LEARN A FEW WORDS OF ENGLISH OR TO GIVE THE RESTAURANT'S PHONE TO THE ONE WHO KNOWS. Dear owner, foreigners come to your place to eat a really nice food and to enjoy their time, not just to look to that young lady. Think about the image of your place that such person creates, and see how itco tributes to your profit. And please raise a salary of that dear Denis, you have to be proud of such...

The food was OK but the service was terrible.

We waited for nearly 10 minutes before a waiter approached the table. My wife ordered the spinach soup and I ordered the carbonara with dried peppers on the side. The soup arrived first but my wife was only given a fork to eat it with. After finally tracking down the waiter, she was given a spoon for the soup. She really liked the soup once she was finally able to eat it.

Next, after another 10 minutes, the carbonara arrived, without the dried pepper. We asked for the dried pepper and was brought a fresh pepper instead. We had to chase the waiter who had already run from the table and ask where the dried pepper was and was told that this fresh pepper was the dried pepper. We returned it to the kitchen. The carbonara was OK but not great.

We then had to ask the waiter for the bill and he did not acknowledge that he heard us. Again after a few minutes, another waiter brought us the bill, fortunately without the pepper on it. However, the bottom of the bill mentioned a 0% discount so we asked about it. We were told it was only for people paying cash and who had the discount card. When we asked how to obtain the card we were told he didn't know and that we should go find...

Solid example of a proper restaurant! The food was good, drinks as well! Service however needs improvement! Make sure that you book in advance as this place is always full. The hostess was bit rude, telling us that they have no spaces at the terrace, while I notice that other people were about to leave, we asked if we could sit at nearby table until they get cleaned the one for us, she said "No!". :O The waiter Pavel was the best asset in this service team, very positive, intelligent young man, willing to go that extra mile. Shisha man, not sure what was his name, again was not up to my expectations. Absolutely not willing to go extra mile, I asked if he could make a Shisha in less then 15 minutes he said "No it's not possible!" I asked him to try, he gave me again excuses and didn't even try to negotiate with me the time for preparing to 14-13-12 :D. It was a matter of testing his costumer service skills - result was zero sale of Shisha for me that night. Over all the restaurant is quiet nice, however I could feel that they are not investing in s their service...