WOODSTONE Pizza and Wine Alphen aan den Rijn — Restaurant in Alphen aan den Rijn

We visited this place about two years ago and we had a very positive impression of it back then—the service was great and the pizza was incredibly delicious. We were very happy at the time and dreamed of coming back as we live far away in Amsterdam. Yesterday we decided to book a table because it was my father’s birthday and we came to celebrate it there.

We made a reservation but unfortunately when we arrived there was no table for us even though our reservation was in their system. We had to wait a whole 40 minutes before being seated. I specifically noted in the reservation that it was a special day a birthday but when we were finally seated there were no even utensils or plates at the table.

Our order was taken and the food was brought out but they mixed up the salad we had ordered. We just sat there waiting for utensils to be brought so we could eat. It was nearly impossible to get the attention of the waitstaff and no one seemed to notice us. When we finally got utensils we were able to eat and thankfully the food was still as delicious as before.

Later however there were more disappointing moments. No one cleared our table so it remained dirty the entire time and the staff didn’t check on us at all. One of the drinks which was part of a special winter menu—a hot chocolate with Baileys—was supposed to come with whipped cream on top according to the description but it was just plain hot chocolate with no cream.

Before we were seated I had approached one of the servers to remind them that it was my father’s birthday and that I would appreciate some kind of special acknowledgment for him. I had even noticed another table being celebrated with a cake and candles. However no one acknowledged my father’s birthday and there was no celebration at all which really upset me.

Overall the service left a very negative impression and this particular experience was the final disappointment. I don’t think I’ll ever return to this place again. I had been waiting for two years to visit it again only to leave feeling so deeply...

I was very impressed with this restaurant. We had a reservation at 19:00 and needed to leave by 20:00 to attend a show at the nearby theater. The staff were very friendly, efficient and attentive to our situation. We were able to order a salad, 2 appetizers and a pizza. Our food came quickly and we had ample time to enjoy it. The quality of all of the food was very good, quality ingredients, a very generous size of the salad and delicious pizza cooked in the big oven that was nice to view while dining. I would recommend this restaurant and be happy to eat...

Ik kwam hier heel vaak om te lunchen (soms meerdere keren per week), maar sinds kort zijn de broodjes (qua formaat) nog maar de helft van wat ze waren, maar wel voor dezelfde prijs als voorheen. Dus eigenlijk moet je nu twee broodjes bestellen anders heb je gewoon niet genoeg gegeten. Mijn warme gevoel voor Woodstone is dus een beetje afgekoeld ...

Verder erg vriendelijke bediening, die er alles aan deed om iedereen (ondanks de mini porties) tevreden te houden.

-- Edit (omdat Woodstone gereageerd heeft) : Hoi Cindy. Het 'broodje' waar ik het over had was een broodje geitenkaas (vroeger broodje Roma). Die was eerst twee sneetjes brood met volop toppings, daarna werden het twee sneetjes met een stuk minder toppings, en nu is het één sneetje brood dat matig belegd is, voor hetzelfde geld als versie 1 dus. Het verhaal van 'extra sneetje brood kwam vaak terug' geloof ik dus niet helemaal, zeker ook doordat jullie personeel vertelde dat er vanuit het 'hoofdkantoor' de laatste tijd enorm op omzet en marges wordt aangestuurd, en dat daarom de gerechten allemaal kleiner zijn geworden. In mijn geval is die omzetboost dus niet helemaal gelukt, want ik ga voortaan liever bij de buren lunchen. Die verhogen de prijzen soms wel, maar die gaan iig niet sneaky de gerechtjes kleiner maken en dan zeggen dat het komt omdat er veel wordt terug gestuurd. Eerlijk naar je klanten... vind ik belangrijk.

Wel complimenten voor je poging om onder een slechte review nog even wat gerechten van jullie...