New York Pizza — Restaurant in Amsterdam

I placed an order an hour ago, and as you can see from the attached screenshot taken a few minutes ago, there is no estimated arrival time for delivery, nor does it indicate that the order is being prepared. I contacted the food provider, Just Eat, and they advised me to reach out to the restaurant directly. Unfortunately, I don’t have a Dutch phone number, so making that call would incur high charges.

When I contacted the restaurant, they informed me that they didn’t have the ingredients for the pizza and the sides. I asked them why they didn't just cancel my order, and they responded by asking if I wanted to order something else. I declined, stating that since they didn’t have what I needed, I just wanted a refund. They then told me that, unfortunately, they could not process a refund. I find it frustrating that canceling an order seems to be so difficult, especially when they can see the...

Waited 2,5 hours for pizza, called them after 1,5 hours. When they picked up? The guys were joking around and none of them wanted to answer the phone. When the one guy finally answered me they told me the driver was on his way. Which took over an hour which is BS.

When finally arrived the order was mixed up. Didn’t have the energy to call again.

Never ordering here again. I recommend the location on Dotterbloemstraat....

This is the worst pizza store! The worst service! Delivery took 2hours! Pizza's were cold and burned! I threw it directly to the trush! I ordered without olives however it was not excluded. Customer service promissed me 1month ago that my payment for 2 pizzas will be returned and it never happened. My mails are now ignored. This is not acceptable! DO...