Mooie Boules Haarlem — Restaurant in Haarlem

I recently visited Mooie Boules Haarlem with a friend, I am a very loyal customer of this place, and we had a very troubling experience. While my friend was drinking a glass of wine, they suddenly cut their tongue on the glass, and there was blood. We immediately called the waiter, but his response was very unprofessional, saying it was the first time something like this had happened. We asked to speak with someone in charge, and the manager, Lars, contacted a doctor over the phone. Lars took our phone numbers, assuring us that they would call to follow up, especially since we were concerned my friend might have ingested some glass. He also mentioned that the boss, Manta, would get in touch the next day. However, it's been three days, and no one has reached out or checked on my friend. It's clear that this place prioritizes profits over customer safety. The lack of follow-up and concern is disappointing, and I can no longer...

I visited Mooie Boules Haarlem, and unfortunately, had a very unpleasant experience. While drinking a glass of wine, I cut my tongue on the glass and started bleeding. We immediately called the waiter, but he seemed confused and unprofessional, saying it was the first time this had happened. My partner asked for someone in management, and they contacted a doctor over the phone to assess the situation. The manager took our phone numbers, promising to check on us since we were concerned that I might have swallowed glass. He also mentioned that the boss would contact us the next day. However, it's been three days, and no one has reached out or checked on me. It's clear this place prioritizes profits over customer safety. No follow-up, no care. I can no longer recommend this...

Forgot a letter with gift cards here. When I asked my friend to come pick up the items, he was told that they keep my belongings in a safe, and that the person responsible was not at the establishment. I was told to come in person and call them at 17:00 on the day of my visit.

Their suggestion to call them during work hours results in hitting the answering machine. After emailing several times within 2 months they stopped replying. First email was March 27th. Terrible service, still haven't heard back from them. Calling them is useless, I'm eternally on hold. Shame on you for putting up so many obstacles to pick up a...