Westhoff — Restaurant in Haarlem

Unwelcoming and unfriendly staff. First you buy something to drink and before you pay they ask if you want to have it take away or consume inside. After you have chosen to consume your drink there they offer you a glass, so far so good.

You do the payment for your drink and head out for a seat. No sir! That would be €5 per hour if you would like to sit down. 🤯 say again?! Then I would like to return my drink and I will have my drink somewhere else. Sorry sir we don’t give refunds, I can give you a voucher?

Thanks but no thanks, the chance I would come back anytime would be zero.

EDIT: Thanks for the reply. She was alone in the shop and she didn’t mention, so I don’t know how you could claim she explained before. Apparently based on the reviews I wasn’t the only one having this issue at Westhoff. Nevertheless I hope you do make other customers satisfied and please tell the next one in line in advance about your €5 per seat policy instead of afterwards when you already bought your food and drinks.

Thanks for the offer, but next time I will choose one of the other great spots in the area. It’s not only about your service but as well about the attitude. It doesn’t hurt to have a little smile now...

Lots going on at Westhof, it’s big on the inside much bigger than you would expect. It has multiple rooms in doors that you can “flex-werk” as the Dutch expression goes.

They also have lots of drinks options and many fresh snacks and sandwiches, as well as multiple coolers with drinks to have there or for at home (like wine).

What it has in space it lacks a bit in atmosphere perhaps because it is so big and it provides so much, it’s hard to define an identity and a vibe for a place like that — but all and all good stopover for coffee and a snack before getting on the train...

I ordered cheese sandwich inside the sandwich there was a blonde hair strand then when I told the staff she said OK and threw it away . Not a word of Sorry. I had chicken tikka wrap one wrap full of ingredients the other half was empty. Service sense Zero. Educate your staff in customer service. First they over charge me then they didn't own up their mistake but Finding excuse to cover up their mistake. Listen to your customer clearly don't understand ask and clarify instead...