East Bar & Bites — Restaurant in Haarlemmermeer

The East Bar & Bites outlet on B concourse in Amsterdam's airport — also called Big Bites & Beer — would be a good place for a weary and jet-lagged international traveler to slake her or his thirst with good Heineken beer.

Except for one thing: when we arrived at this place, there was a line of people who seemed to be buying take-out items, with a sign over the line saying it was a take-out line.

To be sure we were doing the right thing, we asked a man sitting at the bar if we needed to get in line or if we could sit down and have the bartenders take our order. He told us the latter was normal, that the bartenders routinely served people sitting down at the bar.

We did just that, only to be told very rudely by a man who seemed to be the manager that we were supposed to stand in the take-out line and order there. So we did that, with the man who had told us we could sit down apologizing to us and saying that same bartender had been serving others who sat down at the bar.

We stood in line, got our glasses of Heineken, sat down, and the man who had rudely told us to stand in line then came up and served two people who sat down beside us.

Rules that apply to some customers should apply to all customers. The essence of discrimination is to treat some people in a group differently from others in a group with no reason for the distinction.

Why that man chose to discriminate against us, I don't know. But after that experience, I'd advise anyone seeking to have a glass of something cold and/or a sandwich at Big Bites & Beer in Amsterdam airport to look elsewhere. It's no fun experiencing discrimination of any kind, let alone the blatant kind we experienced at Big...

Excellent Customer Service Amidst Lounge Closure

During my recent visit to Amsterdam Airport, I encountered an unexpected closure of the Aspire Business Lounge. However, the staff seamlessly redirected passengers to Frames Bars and Bites next door, ensuring a smooth transition.

I must commend Ashley for her exceptional customer service during this situation. She skillfully managed the waitlist with a remarkable level of grace, all the while maintaining a warm and welcoming smile. Ashley's professionalism turned what could have been a frustrating experience into a positive one.

The staff's ability to handle the closure and accommodate passengers in a neighboring facility, coupled with Ashley's outstanding service, exemplifies a commendable commitment to customer satisfaction. It's instances like these that truly showcase the dedication of the team at...

Esta reseña es para Frames Bar&Bites del aeropuerto de Ámsterdam. Fuimos 8 personas con 16 váuchers de 7€ cada uno a comer un tentempié. Pedimos unos bocadillos y unas bebidas y la chica nos cobró más de 50€ además de los váuchers. Nos pareció raro, pero no pudimos chequear la cuenta hasta que pagamos, fue entonces cuando nos dio el tique. Lo había hecho mal. Contó 5 vauchers menos, puso un bocadillo de más, en total 45€ de más. Nos dijo que no podía devolvernos ni los váuchers ni el dinero, pero que podíamos comer y beber todo lo que quisiéramos. Comimos y pedimos los cafés y otro zumo de naranja. Ya no había zumo, pero insistían ( no solo la chica que nos atendió sino los otros dos empleados chico y chica) en que podíamos comer y beber lo que quisiéramos. El problema es que no queríamos nada más y además ya teníamos prisa para embarcar. En la discusión nos dijeron que si hubiéramos pagado en cash, no había problema, pero que en tarjeta no se podía devolver. Hasta que nos dimos cuenta que la persona del grupo había pagado en cash... se lo dijimos y ya no tuvieron más excusa. nos devolvieron 45€. Estuvimos a punto de ser estafados... con la excusa de que el sistema no les dejaba devolvernos nada... Les pedí los nombres, porque si no nos hubieran devuelto el dinero (aunque hubiéramos pagado con tarjeta, el fallo fue de ellos) les hubiera denunciado por estafa. Se...