Bagels & Beans — Restaurant in Leiden

We visited the Haarlemmerstraat restaurant and unfortunately were sat right opposite the kitchen so I was able to see all the preparation that was going on. I wish I hadn't! The hygiene of several of the staff was absolutely gross. Wiping their nose with the back of their hand and continuing to prepare food, using the cutlery to open food packets then replacing it in the pots for customers to use, constantly wiping their hands on their aprons to clean them no hand washing going on and then shoving the cutlery inside the bagels to serve it...what the heck!!!! Surely there must be food preparation laws? I've been eating here for years and never seen anything like that before. I did complain about this! Bagels and Beans we will never be returning, it was a disgusting...

Disgusting company that cares little about their customers or the quality of food they serve. They serve rotten food. If you decide to go here make sure you inspect the food properly as I have now been serves rotten food on a number of occasions and only noticed it the first time due to the smell. I gave them the benefit of the don't with this first one but it has happened again. A loyal and regular customer who will never spend his money at this establishment again. If you want fresh food then...

Pretty underwhelming experience, the service was a little soulless and slow. We tried ordering inside, only to be escorted back outside to do the same thing outside, only to realize the order wasnt comprehended completely. Coffee was nice, bagel was good (tasty and warm). Too bad the overall experience wasn't representative of the quality of the products. One girl was doing her best and had a very friendly air to her, but I'm afraid her freckled colleague wasnt having the most...