Starbucks — Restaurant in Rotterdam

I went with a colleague to get some coffee at around 1 PM on 18 September 2025 (Thursday). There were at least three baristas behind the counter and only two people ahead of us, yet we had to wait nearly 10 minutes to be served. When we finally ordered, we were informed that there was no more tiramisu latte or cold brew, so I just ordered an iced Americano.

After getting my order, I went over to the self-service station to add some syrup to it, as that's usually where customers can get sugar, syrup and serviettes. Upon seeing that there was no syrup there, I went back to the counter to ask for it. This was the conversation that ensued between me and one of the female baristas working at the time:

Me: "Can I get some syrup added to my drink please?" SLCBarista: "Then you have to pay." Me: "Okay, I will pay." SLCBarista: "No, pay for another drink." Me: "But...why? You can't just add some syrup to this drink?" SLCBarista: "NO BUT THEN WE LOSE MONEY."

Appalling...

I bought two cakes today Friday 22 October and the seller put them in an unsealed box, and because it is forbidden to eat inside Starbucks because there is no corona test,,, I was forced to stand in the parking lot in front of the Starbucks store,,, The box could not bear and it opened from the bottom by itself and the two of the cakes fell Automatic on the floor,,,,,, honestly, I didn't eat anything from them,,, I went back to the Starbucks store and spoke to the seller that I want to order the same order and I will pay the same price again but this time the cake should be put inside a bag and not just an unlocked box,,, and I told him what happened With me,,,, Can you believe he told me they don't have a bag? The seller is not caring ,,,,,,,So why do you sell to customers and tell them to go outside to eat? ,,,, The service is very failed,,,, compared to the services in Dubai... It is unbelievable that they do not have a bag،،،، I wasted 7,80...

They are always slow. This morning the coffee was perfect for once (tall, brown hair, pale skin), hat off. Finally a great coffee, this guy needs to be an award for his skills and his eye on details. But there is a tiny guy (small, brown hair, olive skin) was unprofessional. I have never seen a barista drink his beverage in the front of the customers and laughing at his other brunette colleague like they were clients themselves. First, he gave me a warm banana bread which I didn't order mild, but he gave me an old banana bread from yesterday. Unfortunately, the team doesn't very care for customers and quality control of the products. We all know Starbucks does not pay any taxes but please to respect your...