Came here on a Saturday night. Food and atmosphere were nice, but a young waitress was disrespectful and demeaning, blaming mistakes they made on us and being passive aggressive. Her manager didn't bat an eye.
After asking for a leftover box (twice) but before we received one, they already started removing food from our table and threw our leftovers away. We didnt catch that in time since we were in a conversation and so in the meantime they threw out rice. After asking if they still had it, they apologized at first but then blamed it on us: we should've spoken up. We weren't too upset that they threw it out, but we were upset that they blamed it on us. She threw it out after we asked her for a take-away box... We asked if they could just give us a new scoop of rice for our take-away, but no.
After that, the waitress seemed angry with us. When serving our table, she just slammed our dessert on the table without saying anything. We had ordered two desserts. They brought one out first, and then directly came up with the second dish, asking who ordered it (the mango shake). Now, we had ordered a dish that was described as a tropical fruit dish with crushed ice and milk, so we figured that the mango shake was it. We ate it, and 25 minutes later they show up with the dish we actually ordered, after we had already finished both desserts completely. We weren't upset -- we thought they had just mixed up our order. However, the waitress lost it, got angry with us and again blamed us. We tried to defuse the situation by taking it lightly, cracking a joke by saying the dishes were very tasty even if it wasn't what we ordered. I think I saw steam coming from her ears as she walked off in anger.
What's the big deal? You come up to our table with two desserts after we ordered two desserts that mostly are as described. What do you expect? Mistakes happen, but don't take it out on your guests. That's horrible practice. Even if you think it was our fault, take it easy and let's figure it out together. No need to get angry, point and shame.
Finally, when paying for the meal, we informed the staff member behind the bar that the food was delicious, but felt uncomfortable with the service we received. Surprisingly, he just reiterated that the two desserts sound completely different, so it's really our fault that the order went wrong. Not really the point of our comment, but they didn't really seem open for feedback at that point. We just left confused and disappointed.
Shame, because with the right attitude, this could be a...
Read moreBaryo Pinas as much as I love Filipino food as much I am dissapointed with the service and the quality of food.
I have eaten at this restaurant a couple of times but every time theres seems to be something wrong with the food or service. Either its waiting too long for your food or not having a smile while being served.
I will only share my last experience and this is also my last time eating at this place.
For the birthday of my dad we decided to celebrate his birthday at Baryo Pinas. Coming from Amsterdam to the Hague specially to eat here. My parents wanted to experience eating at this restaurant for the buddle fight.
Once arriving at the place there was something wrong with the reservation. We reserved for the buddle fight and according to the owner it was only a normal reservation. Thankfully the owner said that it was no problem to accomodate us for the buddle fight. When I reserved a week earlier something went wrong with that as well. I reserved for 4 people and I received a confirmation for only 2 people.
After waiting for our food 20 minutes later. I must say that the rice was not cooked properly it was too soft. The other meal were fine. During dinner we ordered 4 shakes. We had to ask for a follow up for our drinks two times. We have been told that it would take 5 minutes. When were almost finished with our meal thats when they were starting to make the shakes. Can you imagine eating at a restaurant without a drink.
I had to cancel those drinks because after eating for about 30 minutes without a drink. We just ordered a regular water as a drink.
During our dinner we could see that the staff and owner were not happy. The looks on their face could be described as grumpy faces. We could hear that there are some quarrel at the kitchen.
There were other guests as well who had to wait long for their food and other people also got problems with their reservation.
When we had our normal drinks. The owner asked us if we would like to have dessert. After this experience you just dont want to stay longer anymore. We kindly reclined paid our bills and even left a tip.
I hope that things get better at this restaurant so other people could experience Filipino food and most important is to have a nice experience when eating there. Its a shame because theres only a few Filipino restaurant in Holland.
That was my experience at Baryo Pinas. Thank you...
Read moreMy family and I were very excited to come and eat here, as coming from Belgium, there are very few Filipino restaurants. We also just wanted to support Filipino establishments.
Our visit left much to be desired, primarily due to the abysmal service. From the moment my family and I walked in (we came on time for our reservation), we were met with indifference, as the hostess merely pointed to a table without a hint of hospitality.
Once seated, our expectations for a pleasant dining experience quickly dwindled as we waited for what seemed like an eternity without even being acknowledged by a server. Despite being surrounded by bustling activity, no one bothered to take our orders or even offer us a glass of water.
To add insult to injury, we watched in disbelief as patrons who arrived after us were promptly served while we continued to be ignored. The blatant disregard for our presence was not only frustrating but also deeply disrespectful.
After enduring an agonizing 30-minute wait, we made the unanimous decision to leave, as it became apparent that our patronage was of little importance to the establishment.
In conclusion, I would caution anyone considering dining here to temper their expectations, especially when it comes to the quality of service. A smileless welcome, prolonged neglect, and a blatant disregard for patrons’ time are not the hallmarks of a reputable dining...
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