The Hague Municipality

During covid-19 only you can make an appointment by phone and only it is available in Dutch with any possibility to change to english or understand something to select the options. Then and pressing some random keys we got to speak with a real person but she was speaking in dutch again even we requested several times to speak in english please, she was ignoring ON PURPOSE. Finally we repeated the same process and finally other person took the phone and we could speak in english with him. In this case this person was very friendly and he reconnected our call to the right department. The service for not dutch speakers is not always available. We had the same problems trying to contact with other dutch services like utilities or post offices even not in the covid situation. The Netherlands, and especially The Hague is supposed to be a very interntional place welcoming all kind of european and non-european people and workers, even though it's not easy for foreign people recently arrived to this country to doing paperwork or some administrative tasks, dutch is difficulting this a lot. I do understand it's of course the country language, but if english is also official it should be fully supported, otherwise they shouldn't claim their multi-cultural or multi-language capabilities.