Nón Lá lunchroom, Catering and Events — Restaurant in Utrecht

Unfortunately I have to give 1 star. The first issue was with ordering our drinks. I have ordered tea, and a waiter did not ask me which type of tea. In the end they brought a mint tea, and provided a bowl with a selection of tea bags, where only Rooibos and raspberries infusions were available. When I said that I ordered a tea and not the mint tea, they said that the only selection is that they brought it. It was like take it or leave it. In the mint tea there was only a small branch of mint tea available which cost 4 euros. Tea is overpriced, do not order it there.

Regarding food, I can say it was not tasty at all, no spice or seasoning at all. Taking into consideration prices there I would expect better quality of food and something that has some taste. Summer rolls were so-so, however, sos was without specific taste. Grilled beef did not taste well, I am unsure if it was grilled at all. It looked more like minced meat.

I am unsure how this restaurant got 4.6 stars, because it does...

This second time eating here really disappointed me. I will never go here again.

When ordering Bun Bo Hue, the waitress told us that they didn't have pork shank and blood pudding (which is 50% of the dish) for the dish that day, and we said we were okay with that, expecting that there would be more beef replacing.

However, we were so disappointed when we saw Bun Bo Hue before us. To be honest, that should only cost 9 euros. What we received was not worth 18 euros at all.

The bowl was 50% filled, merely any beef, pork and noodles. And there was no discount. We paid full price.

The waitress explained that the owner only gave pork shank and blood pudding as an EXTRA if they happened to have that in the kitchen that day, because they were NOT mandatory in the dish. This reason is absurd, and even if that was the truth, I would never recommend this place with this price and...

Very bad service. I've been to this restaurant multiple times and used to consider it my top choice for dinner after work. Unfortunately, my recent visit was marred by a deeply disappointing experience with a server whose behavior felt both rude and discriminatory. She had no courtesy and no respect for people. She had no patience and treated Europe and Asians differently. She asked politely for Europe people but was unwilling to introduce the food to Asians. Also several of us ordered Pho but the side dishes (tauge, mint, and chili) were not served. This seemed like a deliberate omission, as other tables were receiving them without issue. This is the rudest waiter I have ever met in the Netherlands. Her impoliteness does not mean that I will treat her the same way, but will...