Brew Co

So myself and friends went to Brew for dinner lastnight, 2 for 1 Burger night. my god was it the worst experience ever!!

We placed our order for food & grabbed a couple of drinks, my friend ordered her & her partner's meals and I ordered straight after,all was well. So we thought.

Then 1hour passes by we still hadn't received our food so my friend asked the waitress how much longer our food would take, she repeated the order back to us we then agreed as she was correct and were told our meals would be out within 5min.

25minutes later still no food.

By this time we we're extremely hungry and becoming impatient as ya it wouldn't take this long for burgers & fries.

We then see a burger on the food pass and got excited yay surely this is our order. Turns out it was my order I was super happy thanking finally. I thought id wait for my friends orders to arrive so we can all eat together, thinking there's must be coming any minute now as the ordered before me, turns out that was a bad idea.

Waited another 15min and still no food, at this stage we we're all over it!! Then we see the window to the food pass close! I went to the bar and asked when would my friends food be ready as they've been waiting 1&half hour and we were told it was going to be 5min which had been 25min ago. I was then told they would go to the kitchen to find out what was going on, the staff member then comes out and asks me if the other staff had spoken to me I said no. He said can you give me a minute and ill come to your table I then said fine but it had better soon real soon.

I went back to the table and sat down. Maybe 5min later another staff member comes to the table, apologised and said that the docket hadn't printed and that's why there food hadn't been made. He then offered a free round of drinks or a refund for the food, of course they took the refund!! I popped my buger in a takeaway box and we left.

Had my burger was not great at all.

This was by far the worst experience I've had in a very very long time.

The situation could have been dealt with in alot better of a way!!

It was alot more frustrating as myself and my friend have hospitality backgrounds.

So would not recommend this establishment to anyone. Side note: we we're not the only table that received a refund another table did too as they waited over an hour for there meals only for them to be cold.

2 for 1 Burger night turned into 2 for none.