Came in for breakfast with my wife on a Saturday morning around 11. Wasn’t too busy and we were easily able to find a table. Was met on entrance by a friendly staff member, but that’s where the good service ended. Ordered a flat white for myself, black coffee for the mrs and some food. The coffee was horrendous. I’m pretty easy to please with coffee, but I literally took one sip and that was all I had. I honestly don’t think I’ve ever not finished a coffee I’ve paid for. The waitress came to take the cup away and noticed it was still full, but I told her she could clear it. She asked to make sure and I said it wasn’t good, she took it away and that was the end of it. I would have thought she might say something like ‘what seems to be the problem’ or ‘would you like us to make you another one’ but no, she just took it and walked away. My wife needed some more hot water for her coffee, as it was pretty bad too and she didn’t finish it either, so we asked another waitress for some hot water when we received our food, but she never brought it to us. When we’d finished our food, another waitress walked up and said ‘are you finished’ then took our plates. Not an inherently bad question, but it was the attitude in which she said it. My wife felt as though the staff are not happy working there. She is an experienced chef working in a cafe in Tauranga and has experience working in a cafe kitchen at the Mount too, so I trust her judgement on these things. Anyway, I can’t see myself ever visiting this place again. It was just a bland and generally poor experience overall. Pretty disappointing, as it has potential to be an amazing cafe with the right staff.