Mexicali Fresh Lincoln Road — Restaurant in Henderson-Massey

Been a regular over here through the years and have seen it be a hit or miss (mostly a miss) but my recent experience was so off putting I will never be coming back. The mince in the nachos had burnt hard grease bits in it and as if that wasn’t bad enough, they gave it to me bare with just cheese and sour cream - no salads, no guacamole no nothing, even though that’s literally what it’s supposed to come with. It looked like someone took a dump in it and then slapped a load of watery sour cream on top. The mexi fries were stale af and looked like it was cooked well before I even placed my order. We also ordered the chargrilled corn and chicken quesadillas and it came with no corn and just packed on chicken inside with cheese, it was a mess all falling apart. I figured they ran out of guacamole and salads since it wasn’t in my nachos but was surprised they somehow had it in the box for the quesadillas like what?!! You’re kidding. This experience was absolutely the worst and I’ve never been more disappointed in a meal top to bottom. It’s not hard to follow a simple recipe that has been there for YEARS! Imagine if McDonald’s just stopped putting meat in their burgers for some orders - the missing ingredients are literally STAPLES for the meal how can someone miss putting it in? It’s not an extra addition added it’s what’s advertised on the menu. I tried calling the store over and over again but no one answered. Uber eats had to rectify YOUR mistake. Get it together Lincoln Rd and train your staff to know how to cook the damn meals on the menu or don’t...

*Updated 25/6/23: Consistently late and cold. Avoid Mexicali Fresh Lincoln Road unless you like you're delivery's cold and late.

This becomes a food safety quality issue when the food turns up cold. But the Filipino lady denies any responsibility and blames the Uber.

The food is good but the staff are useless. Forgetting items of orders for delivery is a basic rookie error, and refunding the item is a cop-out. When I rung up and complained the manager just laughed it off and said "she's been getting things wrong all night". Do you employ staff that can't read or don't care? Why would people order from you again if you can't organise a basic order? The whole meal should be refunded as its incomplete, not just the missing items. I would have gone elsewhere if I knew how slack Mexicali Fresh Lincoln Rd is. Now I have to go up the road to replace what was missed. This has happened several times now, so I would...

Food was ok. But the massive let down was the Philippino lady staff in charge. She was doing something behind the counter. She just looked up to see me come in, didn't even acknowledging me,let alone smile or hello. I was waiting for her to say something , when she didn't, I went about browsing the menu. Then an American man came in and boy, did things change! You should have seen her! She was like: "hello sir, how are you doing today?"! I was so shocked. I just purchased the smallest food so I could just eat and leave asap(as it was my lunch break). Despite everything, I was very polite. You see, I've worked at fast food joints like these and I understand the abuse workers put up with. But being treated like this...