Golden Apple Supermarket — Local services in Henderson-Massey

Worst customer service experience ever!. This is coming from the manager as well.

Golden apple have this scheme which they call as a loyalty program. Every time you purchase somethings you get points. That gets added to your loyalty card. Once you reach up to a certain amount of points you get a $10 voucher. Which appears on the receipt that they give you but don’t advise you about holding on to the receipt.

I swear it does not say anywhere on the receipt or on the loyalty card or any where that you need to hold onto the receipt in hand to show them in order to redeem this $10 voucher.

I showed them the receipt of my $10 voucher which was on my phone and they had declined my voucher. I even showed them my loyalty card so they had extra proof. I even suggested to check their cameras (on the date of what the receipt had shown) and they said they couldn’t do that.

I feel like they either didn’t want to help me or they just don’t want to deal with it and kept pushing the blame on me for not keeping my receipt. Managers words (it’s commonsense to keep it and it’s not their fault for not having it on there records).

I swear their prices are already ridiculous and sometimes they suddenly change the prices while you’re still shopping in store, thinking the cabbage that was priced for $3.99 is now priced at $5.99 at the checkouts. Please check when they are scanning because I have walked out soo many times questioning why have I been charged extra.

I have even addressed them about this and their response is that they change it sometimes during the day. Which I don’t think is ideal especially if your shopping on a busy day!.

I have had soo many issues with them but this time I have had enough!

Be careful when shopping here! Can be...

I recently visited Golden apple supermarket in wairu and was unfortunately disappointed with the experience. From the moment I walked in, I felt unwelcome. The employees gave me judgmental looks, which made me uncomfortable right away. When I asked for directions to find a specific item, I was carelessly pointed to a random aisle, which was unhelpful and frustrating.

After some time, I managed to locate the item on my own and proceeded to the checkout counter. The person ahead of me was greeted warmly and treated with courtesy. However, when it was my turn, I didn't receive a greeting at all. The cashier only asked if I wanted a receipt, making me feel like my presence was barely acknowledged.

Overall, my experience at Golden Apple supermarket was quite negative. The lack of helpfulness and basic customer service left much to be desired. I hope they can improve their service in the future to create a more welcoming atmosphere for...

Golden Apple Supermarket is a standout choice for grocery shopping with its extensive selection and excellent service. The store is well-organized and clean, making it easy to navigate and find what you need.

The range of products is impressive, with fresh produce, high-quality meats, and a wide variety of international and local goods. The bakery section offers an array of freshly baked items, adding a delightful touch to your shopping experience.

The staff are friendly, knowledgeable, and always willing to assist, providing a positive and efficient shopping environment. The store also features competitive prices and regular promotions, making it a great value for your money.

Highly recommend Golden Apple Supermarket for its superb product selection, clean and organized layout, and outstanding customer service. It’s a reliable and enjoyable place for all your...