21 Days Bar & Brasserie — Restaurant in Hibiscus and Bays

Edited after another visit, June 2025: A hard 'no' from me this time. The steak was fine. Not great, but fine. But I expect better than fine for the price. The rest was eminently forgettable, ranging from poor (they didn't actually have half the drinks listed in the beverage menu, the wine by the glass was pretty dire, and none of the servers appeared to have a clue what they were doing) to average (the tartare had too much worcestershire sauce and seemed to have been sitting around for a while. And I'm not a fan of the flabby hollandaise on top - bring back the plain egg). The steak sauces were tasteless, and I don't think the gorgonzola soubise had even seen cheese. The roasted onion that came with the steak was plain weird - tasted like they'd put pickled onions in the oven - possibly just not to my taste. There was very little available in the way of green side dishes (seasonal veg or a thing that was the equivalent of cauliflower cheese, but with cabbage in cheap cheese sauce, with little to no hint of the parmesan stated on the menu), and no salad unless you wanted a boring chunk of iceberg lettuce in another smothering sauce from the starters list. Also, the plates may have been hot, but the food was mostly lukewarm. And don't even get me started on the gimmick of providing Global knives to eat with - these are kitchen prep knives which are weighted very differently from eating knives, they are not steak knives. Flashy, yes, suitable for eating steak, not really. Finally, the toilets were really run down, and the entire venue could really do with a refresh and a deep clean. Summary - the whole experience was deeply disappointing, and they need to do much better for this price point.

Original post: The tastiest and best cooked steak I've had in years - charcoaly on the outside, pink and juicy within. Not a cheap night out, but we felt the quality of food was worth it. We received excellent service as well. My only (very slight) negative comment would be that there were a couple of families there with extremely poorly behaved children (under 10s) quite late in the evening, and it was a bit distracting when we were trying to have an adult night out. So I'd have to giver fewer marks for atmosphere, at least on our visit. Having said that, I'd return because the steak...

We arrived at 9 this morning to an empty Restaurant. Most of the tables was reserved for after 11H30. The waitress made room for us. we were a party of 10. At 11H00 we were ready to leave and went to pay the bill. The waitress was accommodating with this. She was accommodating. Then rocket up the fat and sweaty so-called General Manager. He had a real bad attitude. REALLY BAD. He told us straight that he went out of his way to help us get a table. He also told us that he did not have time that his staff can split the bill for us. He was outright rude. The waitress was confused and starting to a ask us how much we wanted to pay. We just asked us her to give us the bill, so we had an idea how much we had to pay. This miserable General Manager was standing behind her and again made a fuss that he did not have the time to let his staff indulge in even giving us the Bill. The nervous waitress printed us the Bill. We then turned to this miserable piece of humanity and asked him why he was like this towards us. He then told us in front of everybody that we must leave and not came back to this restaurant. I have been there a few times and I take my clients there on a fairly regular basis. We will never again go there. Your restaurant can do without such a miserable person who think the whole world owes him something.

ADDED AFTER THE OWNER CONTACTED ME: Clearly, he cannot see his managers faults. There were complaints on here more than a month ago about the same thing. He has 1 individual in his business with a BAD temper who is chasing away customers and he cannot see it. Perhaps he should see how this guy sweats over people’s food. But I did not even complain about that. I complained about a person who has a bad temper. The complaint on Facebook had a lot of reaction. If my personnel were as sick as what you described I would send them to a Hospital. Plus having pain and a bad owner is no reason to lose your temper with your customers. It is plain bad manners. Sadly, I will not spend any more money there. PS. Perhaps you should check into why all the tables was booked for 11H30 and nobody else was allowed. If my restaurant were serving nobody for over 2 and a half hours, I would be angry at the revenue lost. But clearly you love the fact that your Restaurant...

While I understand that the birthday preparation was intended to be presented to us after we finished our meal, what disappointed me the most was the lack of communication and follow-up from your staff. After we completed our meal, we waited at our table for approximately 5 minutes, expecting the birthday surprise. However, no one approached us or provided any information regarding the arrangement. Given the relatively low number of guests in the restaurant at the time and the presence of multiple waiters passing by our table, it was disheartening not to receive any acknowledgment or assistance. Under these circumstances, we made the decision to leave our seats and proceed to pay the bill, assuming that the intended surprise had been overlooked due to busyness.

As a customer, I believe it is reasonable to expect that a normal western restaurant would prioritize communication and engagement with its guests. While I understand that situations can be challenging during busy periods, it is important to ensure that all guests are given equal attention and care. Although I had inquired about the birthday surprise twice, it appears that there was a breakdown in communication within your staff, leading to a disappointing experience.

I would like to emphasize that my intention in providing feedback is not to discredit your establishment but to highlight areas for improvement. As customers, we place our trust in your restaurant and expect the promised services to be delivered in a timely and attentive manner. I believe this expectation aligns with the basic principles of service.

I kindly request that you reconsider the events that transpired on the evening of June 18, 2023. If necessary, I encourage you to review any available surveillance footage to verify the sequence of events. It is crucial to have a complete and accurate understanding of the situation to address the concerns raised by your customers.

Once again, I appreciate your response, and I hope this message clarifies my perspective. I sincerely hope that you will take my feedback into consideration and make the necessary improvements to provide a more satisfactory dining experience for future customers.

Thank you for your attention, and I wish you a pleasant...