Cafe Etage — Restaurant in Kaipātiki

I will never visit this cafe again. I've been visiting on and off for the last 13 years and have enjoyed spending time there. This last visit the owner was incredibly rude and called me a liar when I queried the $10 charge to get their new loyalty card. (Rip-off by the way, who charges customers a fee to get a coffee loyalty card?) After he called me a liar for the second time, I said I will not spend my money there ever again. He arrogantly laughed at me like he didn't care and didn't value my business. He needs to learn customer service skills and learn how to respect customers or he will start to lose more business. There are a number of other cafes in the mall that treat their customers with kindness. Do yourself a favour and visit one of the other...

I was feeling so tired after a particularly busy day at work (emergency services) I sat down at the nearest table. Most were empty. Thought twice about it but was feeling nauseous with a migraine. I started to drink my coffee I bought elsewhere. Attendant came up to me and told me next time don't sit there. Never in my life have I ever been asked to move on and I clearly looked tired. Attendant went back to scrolling on phone as there was no-one around to clean up after. I wish I could say my job was that easy. I will never go there again. I've never experienced...

I have been going to this little cafe in the mall for quite a few years and the people that owned and worked there were really friendly and lovey. The food and coffee were always great. Recently it has had new owners and I can say it is really lovely to see the service, great coffee and food have not changed. They are super friendly and make a delicious coffee. This will still my little go to even just for a coffee when walking...