McDonald's Wairau Road — Restaurant in Kaipātiki

The last two visits before today they got my order wrong. Today when going through the drive through they asked me to park and wait and they'd bring my order out. I waited for 10 minutes, with other cars parking, getting their orders, and off they went. I walked in to see where my order was, and it was clear they had stuffed up, potentially giving my order to someone else! I was told it wouldn't be long. Again cars came and went with their orders and after another 5 minutes I again approached staff to ask where my order was, to which I heard a staff member say, that's the "such n such" order. A staff member disappeared and came back holding a bag, to which I received, asking the staff member where my cafe cappuccino was. They said oh, I'll just get that, and within 1 minute appeared with what was supposed to be a mccafe cappuccino, though tasting it I could tell was a regular coffee. I couldn't be bothered going back yet again and left. Obviously part of my order had been previously made, as it was cold! The previous time my order was incorrect I ended up speaking with the manager, as I felt their error was unacceptable. The manager basically said, quite rudely, that now it was sorted we should be happy! I expected compensation for having to drive back, and he said no we don't do that. I let them know that was terrible customer service, and they ended up giving us an extra hash brown! After the last 3 visits, including today, with them getting it wrong every time, and not really being compensated for their stuff ups, I'm definitely not going back, and I wouldn't recommend anyone going there! I am very disappointed by these...

Unbelievable customer service, shocking quality and quantity of food, horrible food hygiene, do not recommend to anyone.

We ordered our order though drive through, waited for 5 mins for no reason at the speakers ( this staff at drive through was polite to be fair), but when I finally get to the window, he was wearing plastic gloves and allocated me to use the paywave on the wall, after I paid, he gone back to cut tomatoes, with the same gloves.

1st soft serve to us was tiny, and you can see it's not in its shape because it was already melted, told the staff I can't accept it because it is so small, he gone back to his manager (I believe, she s in different uniform) with it and more soft serve came, and they were ok.

Got my large coke, because of the day light, I can see it was lacking, told the manager it is so stingy, she said it's all from the machine and she can't do anything, she can give me more ice to fill it up if I want to. I told her if it is like this, they should have their machine fixed, and she just ask me again if I want more ice to fill it up and the quantity of the drink inside is fixed.

I was getting a bit upset with the service and food, but amount of cars was building up, so I just asked for my receipt and left.

Got home, open the bag, and saw the chips I got, just unbelievable, it's...

They told me to pull aside and made me wait 15 minutes for a hash brown I need to find out that they gave my whole meal away to someone else and waited for me to come in before they were tell me.

Went to this McDonald’s on a Wednesday night to grab a simple burger chips and a hash brown I was told to pull into the parking bay and I’ll bring the hashbrowns and food out to me in a couple of minutes As I was waiting I noticed the Drive-through to get a little bit busy so I’ll give them the benefit of the doubt and gave them an extra 5 minutes above the original 1 to 2 minutes they told me.

Another five minutes go past I’m now waiting 10 minutes in total so I thought I would go in and just double check to see how they getting along. I’ll wait for the person in front of me to finish ordering and then I go and ask the Kashare how far away my order is, she has no idea about anything so she goes and asks someone else who also doesn’t know anything. She then asked the person who served me at the window and he said “oops I gave that away”

The guy behind the counter reluctantly offered me an apology but nothing else. I wasn’t even buying through to myself I was buying food for my sister who is sick at home recovering from an operation and just wanted to have some...