Unbelievable shocking rude shop and staff, don't understand why such a lousy shop or a rude and humiliating staff can survive in Auckland. Their staff are extremely rude and impatient, even humiliate the clients. I arrived at 11:20 AM on 26 Sep (Monday), while waiting at the counter (I am the first one to wait in front of the counter, and no one stands behind me, but I still waited for more than 15~20 mins), a Chinese female staff at the counter was always busy with other things and never came to the counter to ask what I need. I kindly considered that she was busy doing something else, so patiently waited at the counter for more than 15~20 mins and never pushed her and gave her enough time to finish her other jobs. Finally, she finished other things and came to the counter,  I asked if they have any food without bread (low carbs), and she said Squips or Fish. I just want to ask and make sure these two dishes' prices for choosing one from them (If they are the same prices, I like to order Squips), she impatiently and rudely asked me to leave right away and said that "Hope you leave(stay away) my counter right now, don't affect (block) me to serve other clients here since we are quite busy!" What a rude and arrogant attitude to the client!

After waiting at the counter for 15~20 mins without pushing any staff, am I NOT the client who needs and deserves to be served at my turn?! Even though I insisted I want to order "now" and don't like to be pushed away, she still appears "not happy" to serve by taking my order and emphasising (warning) again that she needs to charge a 15% extra fee if I still like to order the meal "now" since today is National Holiday, which sounds like her main job is NOT taking orders from clients but "pushes the clients away or ask more money first".

Surely, we can understand some shops might have 10~15% extra charge during national holidays, which is comprehensible if you do your jobs properly, politely and clearly inform the clients in advance and provide the basic service which your employer "pays you to do so", rather than humiliating the clients on the spot, pushing them away to leave while they are ready to make the order and even threaten/ask more money so as to accept their orders if they reject being pushed away. What ridiculous, rude and humiliating behaviours by pushing the client away or threatening the client you need to pay an extra 15% to be able to have the rights standing here!!

After making the order, while the meal finally arrives, they don't even provide any dining tools (no fork nor knife available), not to mention napkins. We were looking for the napkins and forks/knives for a while, my friend surprisedly found they "hide" all the napkins away and only leave 1 or 2 papers on different tables, what a stingy shop, the tissues/napkins are so cheap, we pay high prices but can't even get a single napkin or basic dining tool and need to finish our meals by hands like barbarians.

After coming back, we checked this shop's google reviews and surprisingly found they have enormously bad reviews about their rudeness and stingy behaviours, such as "Staff shockingly rude! They don’t care about elderly’s difficulty in walking, not even slightly bothered helping, or letting us explain properly..", "Very stingy with the portions...", etc. They don't deserve one star. Hard to imagine why such a shop/staff can still survive in NZ, very disappointed, please be careful with this shop, and never recommend anyone to go there so as not to be humiliated!!