I met colleagues here for coffee and have always enjoyed my experiences here, especially the gorgeous quirky guy at the counter. However today I was unfortunate enough to encounter the owner who is incredibly rude. My colleague had ordered the drink and to my dismay my large moccachino was served in a tall glass with no paper napkin to hold it with. I hate drinks served in glasses at the best of times - how are you supposed to hold them? So I went up and the owner asked if he could help. I told him my coffee had been served in a glass and asked for a paper napkin to hold it with. He told me not to come moaning to him and said that’s how they always serve them and that I should go somewhere else. I was taken aback and told him if I’d known that I wouldn’t have ordered it and asked if I could have a napkin. He stared at me and said “if you ask politely”. I don’t believe I’d been impolite at any point but dutifully said “please”. He handed me one and told me again to not come back. Don’t worry, I won’t be. The ‘service’ was rude and aggressive and the drink turned out to be only lukewarm. In this post-cyclone world there are plenty of other cafes with better service...
Read moreI love the food here and the coffee is sublime...the best!. However it has recently undergone a huge price increase, with my favourite vege lasagne now $16.50 (cabinet food) when last week it was $13.50. The sausage rolls are almost $10 - and they're certainly nothing special. I understand price rises are necessary from time to time, but I reckon this is extreme for a place that is thriving .....not to mention the annoying 'fly' issue in the cafe. 27 April: I was not going to respond to say 'actually yes' you have put up prices within the last year, (I can only speak of the vege lasagne, as it was $13.90 when my daughter took me there for Mother's day last year); but since you saw fit to publicly humiliate myself and my partner in your cafe this morning banning me and saying we were trespassing (false because in order to trespass you have to be banned prior) - I feel fine about saying yes indeed there has been a price increase within a year. I have had friends look at the review I wrote, and they don't see how it could warrant banning customers - and in such an objectionable...
Read morePREMIUM QUALITY BREAKFAST Atmosphere: this eatery is in the heart of Napier CBD and surrounded by the Art Deco buildings. The eatery itself has a lovely, unique style/decor with teal walls and some stained glass. Food: I had an avo smash and it was the best one I’ve had to date. Generous avo, delicately poached egg, healthy tomato pieces and a smear of lemon infused sauce laced across the front of the plate. I also enjoyed the fancy hash brown. Sublime. Service: it felt like it took about 30 seconds for my coffee and 3 minutes for my avo smash. Excellent. I have found coffee in New Zealand generally okay, but this coffee was particularly good. It had a bit of an exotic flavour. Other: chairs and tables are nice, round tables are maybe a bit small for four people. I came early in the morning on a weekday in summer and really enjoyed the lighting the sun providing. The staff were really friendly...
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