Lone Star Napier — Restaurant in Napier

My daughter and I went to dinner tonight and first let me start with a positive. The service from our server was impeccable. She was personable, fun and made us feel very welcome. We ordered our food and waited with our drinks. At one point, a person who I assumed was another of the servers grabbed my daughter’s drink from the table. There was still some of it left but he didn’t even ask if she was finished with it. I didn’t say anything as my daughter embarrasses easily. We decided she would order another drink when our food arrived. My daughter ordered a medium rare steak. When the food arrived, we questioned whether it was medium rare as the middle looked raw and it was quite obvious the steak had a lot of gristle. That’s not what I would expect when paying $49.80 for a steak meal. I bought it to our server’s attention who promptly apologised and said she would get the manager who is a chef. This is the guy who took my daughters drink away. We told our concerns and he said it looks like medium rare to me. He then offered to have it put back on the grill. When it returned it looked like it had only been grilled more on one side which made it half well done and half medium rare. I cut a piece off to try but had to spit it out cause I couldn’t chew it. So she left more than half the steak on the plate. I don’t think it’s unreasonable of me to expect better when you pay close to $50 for a steak. When we got to the counter to pay, we were asked how the meal was and I said I’ve had much better. No one thought to maybe offer something by way of compensation for the meal. So after paying $125 for our meals we left. Just one final thing, my daughter told me on the way home that there were no paper towels to dry her hands in the toilet. Not good guys/girls. My expectations were much higher but the chips and...

Went to Lone Star Napier this evening for dinner. My family and I are here for a very short getaway. We very rarely go out for dinner as its always so expensive, but thought we'd treat ourselves. The staff were very nice. My young son and I decided to share a meal of fish n chips as I cannot eat large meals. The special was Gurnard and came with 3 pieces of fish. I gave him two pieces which he ate very quickly. I then went to eat my fish, which was just awful. It was the driest piece of fish I've ever had. I honestly couldn't eat it. Unfortunately my son didn't know any better and ate all his. I on the other hand know my fish reasonably well, so i didn't proceed with my meal. I brought it to the attention of the waitress when she came over to check on our meals. She spoke to the manager and they did offer to cook up something else for me. I looked thoroughly through the menu, but couldn't find anything else that I wanted. I opted to have a desert instead. Very nice desert. Would have liked a bit more ice-cream to measure up to the pudding, but that's really here nor there. Not the point of my review. It was exceptionally busy in the restaurant, and there was quite long waits between drinks, meals and desert. The kids were bored, and because of the long waits, I was pretty done myself. Just wanted to get back to our hotel. Management did deduct my desert from the bill, which I am thankful for. But overall it was a disappointing experience, and I was gutted having spent so much money when I could have had fish n chips back home where the Gurnard is just lovely, or could have got KFC for a third of the price. My husband's dinner was not terribly good either, but he has posted a separate review regarding that. Very disappointing food wise and price wise. Won't be dining here again next time...

After reading the reviews on this place, I was very excited to try this place. Have lived in Napier my whole life but have never tried this place. However unfortunately my experience here was not good.

Firstly we were greeted with lovely service and menus were given. After we had ordered we waited about 30 mins… for a salad and nachos… I understand the restaurant was a bit busy but 30 minutes for a salad and nachos was way too long. Maybe we ordered the wrong thing there but both meals LACKED flavour.

The Comanche salad was tasteless, chicken was dry, dressing was minimal to non existent. Overall super underwhelming. Not to mention the nachos were terrible, and lacked flavour immensely. The meat serving on top of the nacho chips was inadequate. Not merely enough that would compare to the ratio of nacho chips given. Disappointing and looks as if something they would serve in 5 minutes at a Mexican fast food joint, not an actual restaurant. In fact you would probably get more from the fast food joint than this place…

A few minutes after we had taken our last bite the next waiter decided to shove the desert menu in our face. After our tasteless meals we did not want to spend another minute there so up and paid the bill before leaving.

Disappointing and underwhelming are two words I could use to describe my experience. Maybe I should’ve ordered the ribs or something better but I am not willing to come back here so there will not be a next time.

They also said you do not need to make a booking when I rang, but asked me when I got there if I had a booking??. I also noticed that the place looked a bit overbooked or packed. Large groups were walking in and this is concerning and probably a result of their no bookings needed policy. This increased wait times for not just my party but...