Mamasons — Restaurant in Napier

Summary: Dont give this place money, and read the other reviews.

We got the $30 combo which at the time looked like good value however upon 'digging in' the chips were barely warm and underseasoned. The dumplings were meh, with them being a tad undercooked and very bland in flavour, as well as plastic pieces found in them (i have suspicions that theyre just frozen supermarket dumplings), with soy sauce on the side. We also got pizza, which my partner chose the margherita; im glad im not italian because this was an insult to pizza anywhere in the world, flavourless base, extremely low quantity cheese and big slabs of unseasoned tomato with a drizzle of what im sure they would call 'pesto' but was barley that. The person behind the counter was so incredibly uninterested, that it made us think we just interrupted a nap for him, with us asking questions with replies of pointing and grunts (should have been enough of a red flag to turn away).

It really is a shame because the location is really nice and the decor goes a long way too. Its just a shame that the place that does "pizza and dumplings" cant do either...

Don't let the modern decor fool you with this one. To narrow down your menu to just Pizza and dumplings you would think "oh, they must do these 2 foods well since they are so different" but this is far from reality. The low quality ingredients make their pizzas way over priced, and the lack lustered flavorings of the dumplings left us debating which dumpling was the 5 spiced pork and which one was the chashu chicken (no, we were not told which one was which, or were any of them labeled). To top it off, the unenthused chef at the front will leave you wondering if they even took your order correctly with his disinterest in you being there or providing any customer service, he even sent us to the place next door when we asked for water 🙄 Long story short, maybe consider other options...

First time I rang I got hung up on. 2nd time I rang just got a "hello" after a long wait, had to check I even had the right place. Was told 15 mins for order but was over half an hour in the end. Pizza and dumplings came out but was told chips still to come (from restaurant next door). 5 minutes later restaurant rings the chef to confirm the chips order (some kind of miscommunication from the Mamason's chef). Wait another 10 minutes before asking AGAIN about the chips. By now my pizza & dumplings are cold. Not impressed, especially paying $34 for a cold meal. Counter was very sticky on tge customer side and chef had mask pulled down...