Spice traders, Queensgate, Lower Hutt — Restaurant in North Island

Review of Spice Traders Restaurant: A Disappointing Experience While writing this review I noticed that this restaurant has only got bad reviews from majority of customers!! My recent visit to Spice Traders was incredibly disappointing. The experience was marred by poor customer service, a lack of communication, and an unprofessional and nasty attitude from the counter staff.After celebrating India’s T20 world cup win we thought of giving ourselves a treat at an Indian restaurant Spice traders in Queensgate, Wellington. Upon arrival, we were met with indifference by the hostess, who seemed to be very cross and angry rather than in welcoming guests. My husband went and ordered some other food item but the reception staff's attitude was shockingly bad. She said the food item is not available and we have to choose another item which she suggested or else don’t order at all. Thinking that the chef might be very busy( even when the restaurant was somewhat empty).I went again and asked for the item after waiting for time. The lady on the counter seemed irritated by simple requests and lacked basic courtesy. She now said that the kitchen was closed and the only choice is the one which she suggested.I asked her what happens if the incoming customer will order the same item, than what will be served to them as it was only 4.20 Pm and the mall closes around 6pm. I guess they will all be served stale and leftover food which will be reheated and served . Communication was another major issue and it felt as if they were doing us a favour by serving us. The receptionist cum manager seemed clueless about the menu items as she said the item we order is same as her suggested item!!!After giving us conflicting information she also added that if we keep serving fresh ones what will we do with the items which has already been cooked and have been stored. That means that they are willing to serve stale food so openly and want to force the customers to buy those items inorder to clear leftovers. I advised the lady that she should be a bit humble and should not carry such a bad attitude when she works in customer service industry.My husband suggested that she should not force her choice of leftover items to others as it might be a risk to someones health. Not only were we met with a dismissive shrug instead of addressing the problem professionally, she were rude and unapologetic, making the entire situation even more unpleasant. Overall, the dismal service at Spice Traders, characterized by the staff’s bad attitude and poor customer service, overshadowed any enjoyment we might have derived from the food. This restaurant clearly needs to retrain its staff and improve its service if it hopes to retain any customers. I would not recommend this place to anyone looking for a pleasant...

Me and my son who is 15 travelled from upper hutt to get a Masala Dosa, I opted for a veg curry. Here we were, went to order and the girl started serving the veg curry, I requested if I could get the food at the same time. One of the guys who was also serving (Ishpreet) told me its better to take it now or else we can forget serving you later and you might complain and he went on. I mentioned to him let it be I will come back for my curry and he can just give us the Masala Dosa, well the girl charged me for both the meals and they just served one meal and I had to get up and get my meal. When I came back to my table my son was served with a Lamb Dosa. I went back to pay them the extra $2.00. The service was rubbish and I actually left half of my curry. No doubt people here don't understand the authentic curry and these guys are opening franchise. Service is always with a smile and you should get your food for what it is worth, no taste and Naan was cold with full of oil...

This place even doesn’t deserve a single star. The worst customer service I ever had. Paid and wait for 20 minutes when I asked for my order ,one of the Indian lady (main) said we have misplaced your food and you can get your refund back rather than apologise she started fighting with us. I asked her I never said I need refund and I am hungry that’s why I came here. It was looking like she was just wanting to get rid from the customers as they were so busy. I think this kind of people do not deserve a job and I am advising them please don’t choose the busy environment work ever if you don’t have patience and you don’t know how to deal with people if you have misplaced their order. It’s a humble request please don’t hire these kind of staff who don’t want the business profit and they just greedy for...