Domino's Pizza Papakura — Restaurant in Papakura

I had one of the worst food experiences ever, and I feel compelled to share it so others don’t have to go through the same. I had ordered a veg pizza, very clearly expecting a vegetarian meal – only to find bacon on it when I opened the box at home. My partner don’t eat meat, and this was not just a mistake—it was a serious violation of dietary preferences and values.

When I went to the place to report it, expecting at least a sincere apology and some accountability, I was shocked by how casually and rudely the staff responded. Instead of owning up to their mistake, they blamed me, saying: “How would I know you didn’t put it at home?” What kind of logic is that? Why would any customer add bacon to a vegetarian pizza themselves and then complain?

There was no empathy, no responsibility, not even the slightest attempt to make things right. Just a cold, dismissive tone that made it clear they didn’t care about customer satisfaction or basic respect.

I felt not just disappointed but honestly insulted. Food is personal—whether it's for religious, ethical, or health reasons—and when a place disregards that, it’s not a small issue.

They didn’t just mess up an order; they ruined my meal, ignored my concerns, and showed absolutely no professionalism. Shameful behavior. I would not recommend this place to anyone who values food safety, customer service, or basic human decency.

Please be cautious if you have dietary restrictions. I hope no one else has to go through something like this.

I would like to get a call from this...

Last time we ordered from here, something went wrong online and it said my payment failed, however the money left my account. So I tried to ring the store to find out if they received my order and when they answered they put me straight on hold and I was left there for over 5 minutes. Assuming they had forgotten about me, I hung up and rung back only to go straight on hold. At this point we decided to go straight to the store itself as its not too far away and we planned to pick up anyway. Once we got there it was very loud and could barely hear the person because there was so much yelling, banging and crashing from the kitchen. Our order had gone through so we waited. They almost forgot our sides and we went home only to find that our pizza had the complete wrong sauce on it. We didn't want to go back since their customer service isn't the best so we laid a complaint online and we were given an apology and a voucher. Tonight we decided to use that voucher and I am incredibly disappointed. We ordered the pizza with thin and crispy crust, but it was undercooked so it was soggy and floppy and the churros we got for dessert were also undercooked. They were pale and one was very soggy and doughy. Pretty disappointing really. I won't waste my time and money...

WORST DOMINO’S EXPERIENCE EVER — Both Pizza and Customer Service Were Absolutely Appalling!

I ordered a pizza that arrived with barely any cheese at all — completely unacceptable from a brand like Domino’s. When I called to raise the issue, the conversation was conducted in Punjabi as the staff member requested. I was told to send photos of the pizza to a specific number, which I did immediately.

After that? Complete silence. No response, no follow-up — nothing. When I called back, a staff member named Akash rudely told me that no one there would have spoken Punjabi and that the number I was given belonged to someone named Oliver. He even went as far as to say we must be “dreaming” the whole thing. Then he arrogantly claimed the pizza was “perfect” and told us to either eat it or leave it because “nothing will be done.”

Absolutely disgraceful attitude and zero accountability. Domino’s needs to seriously retrain their staff on customer service and food quality. If this is how paying customers are treated, I’ll be taking my business elsewhere — and warning others to...