Went there on a week day around 1pm. The place was relative full but we were able to get a seat. The concierge lady at the door was friendly but this is where excellent services stopped. The cafe has an unique boxy design from the outside at the top of a hill, behind the Mitre 10. We were disappointed to be honest. The service from the watresses were average. They looked tired and lack of energy. (I get much better services from Hardware Store Mitre 10 from across the road) No smiles even when we had eye contact and smiled at them. The kitchen was fast, but they got the order wrong. And we weren't the only one, the tall lady at the reception also kept on apologising to another elder gentleman over something else etc. Food quality is good and price is ok. The coffee we ordered was really really bitter, perhaps its the quality of the beans even after adding sugar. As the service wasn't friendly, we did not ask for a replacement. Nothing really stood out when comparing this eatery to ones in Albany, Rosedal area. The car park is atrocious, uneven surface with pot holes, not safe for elderly customers - esepcially on a wetday. The uneven service is not ideal for baby prams not wheel chairs...better to drop them off closest to the building entrancr then go find a parking space. The car park is definitely a health and safety hazard and such a bad contrast to the elegant building itself. Don't bother going on weekends as waits can be longer than 30 mins and this is just for outside seat. We feel this place is over hyped/over rated and would not return again. A place to hang out and been seen I suppose but nothing about great customer experience/service. But you are welcome to give this place a go and experience it for yourself.