Jamaica Blue Auckland Hospital — Restaurant in Waitematā

A sandwich, coffee matcha latte (I ordered a normal latte but they got it wrong) and muffin will cost you $28. Insanely overpriced for mediocre sandwiches and I happened to buy a lasagne after cause I was still hungry and that was $17. It would’ve been alright if the customer service was ok but the servers were incredibly rude. The Middle Aged Asian lady talked to me in a tone and condescending it was a horrible experience. She also assumed I wanted a matcha latte and when the order was called out I didn’t think it was mine till she screamed at me and said like I was incompetent that my matcha latte was ready. The matcha latte was ok and the first time I tried one but the point is that’s not what I ordered. The beef lasagne was appailing! Minimal seasoning lots of oil floating in the takeaway container and the top layer of the lasagne couldn’t even be cut you had to pick it up and eat it like jerky. The priciest food I’ve had in a cafe in Auckland city with the rudest service the place should be shut down. Come see the lady at the counter if want to be abused and talked down to she shouldn’t be foh if she hates people that much. I feel for people that are Unwell that go there cause they’re going to get...

The old asian lady wearing a blue shirt behind the counter serving at around 2-3pm, 6/12/2025 started raising her voice rudely almost to the level of shouting. Like makes you want to duck-in-case-she-spits type aggressive. We were unsure if she heard our order right, and wanted to make sure if she knew. Before we could answer, she decides our order for us and says "I'LL JUST PUT IT AS ONE THEN." I cancelled right there and then because as rude as it may seem, if I'm paying for something, I'd appreciate it if I was treated kindly as we are paying money at the end of the day. In a hospital where people are anxious, or sad, kindness can make all the difference and this cafe was not giving a satisfactory experience. I recommend the cafe...

Such a waste of a one star because this place is just money hungry! Sooo overpriced, food looks stale and bland… You’d save alot more bringing your own food in or buying anywhere but there. Ordered an extra hot dirty chai latte. It was not hot at all… not surprised it wasn’t filled to the top and it was half cup full of foam! Might as well be a fluffy… Barista needs some extra training because while walking away there were people walking back to the counter with their coffees disappointed. Lucky I was in a mad rush otherwise I would’ve either asked for a new one or refund. Avoid this overpriced and overrated place. Lady at the counter was friendly...