Tetra Serviced Apartments By Castle — Hotel in Waitematā

Don't want to read it all? Stay here if it's for a couple of days; any longer, it's not worth it.

Initial location was great; very close to Queen St, restaurants, supermarkets, etc. However, it's set on top of a steep hill. Parking was average. Across the road in public parking, there are no stairs, and you exit each time through a car exit. Spaces are "public" and require a Waldorf authorisation slip on your dash, or else you get a fine of $65.00 like I did.

Front staff seemed disinterested and unenthusiastic, but information was given promptly. On the other hand, room service were very kind and outgoing. However, they didn't clean the rooms too well, nor did they vacuum.

Rooms were great little spaces. Two bathrooms and one bedroom. They are actually rather small, and the pictures on the site make them appear larger than they are. No condiments were provided apart from sugar/coffee and milk. Inadequate amount of dishwashing liquid provided. Hand washing soap in a dispenser found in public bathrooms are in the showers. The doors on the showers are old-fashioned and broke several times. Both shower heads were also leaking.

WiFi is good, and pricing is fair. TV was definitely a major set back. Limited to ten channels that no one would enjoy watching. The one movie channel repeats movies in sets of three for at least half a day.

The one fan that was provided did not work.

And each morning, a garbage truck would come to collect the garbage. Even with the windows closed, you can't sleep in.

Overall, I wouldn't stay here again, and will not recommend...

Not easy to discuss booking with staff. We were told we absolutely couldn't check in after 9pm, then on a second phone call, told it was no problem. No parking on site or even temporary spots outside the hotel, so you have to park illegally to check in, to then receive your parking permit, $25 at a nearby parking garage until 10am following morning. Try your luck at the city car parks over the road. Staff mostly foreigners, all good, until one lady didn't understand a question asked, so she just ignored us and kept repeating herself. Room was fine, small TV in lounge, none in bedroom. Bed was two smaller beds pushed together. Bathroom was clean, severe lack of towel hooks though. Gym was ok, broken cable machine which we fixed. Treadmill, bike and bench that you can't adjust height rack height without it becoming a incline bench. Location was awesome. No cleaning in our room, stayed 3 nights. You have to remove your own rubbish etc at end of stay. 4 days after stay, we still hadn't received security deposit. I rang, they insisted it was done. An hour later it magically appeared in bank...

Lies...and misleads Had my parent 60+ to stay for 8days hoping the room is small but least cozy and. 1.Wall heaters on pictures were out of order. Instead they put very tiny probably cheapest fan heaters in makret in their rooms as alternative Room service was only done once on 6th day of stay (un-hygenic) 3.un trained receptionist told me there is no room service no matter how long we stay, any extra set of towels are at our cost of 15dollars. 4.room was so dark and cold apartment is poorly built so some rooms like i booked gets no sunlights in. Because i was worried for my parent whos over 60. I asked if there is any other room we could move into.. their answer was no but they have kept their vacant sign at entrance all day through my parents stay. When is spoke to their receptionist to complain, there was another lady and she said the receptionist who mis guided me is not working there any loner (but i live just near by and when i walk around i still can see that lady who told me totally wrong stuff) What is true in your advertisement pics and service. And what was the...