Billy Cafe Newmarket — Restaurant in Waitematā

Was anticipating great meal from here based on ratings. Lucky to find a parking nearby and it isn't costly to park on carlton Gore Road. However, got quite disappointed as it wasn't the standards I would expect from such ratings.

The salad that came along wasn't fresh... Rocket leaves were already turning yellow (and it was quite a turn off for me). The double cheese burger came in 2 small size patties with huge piece of regular bun (that seem to have been bought at supermarket). Hardly much cheese with it. One of the patties had very beefy taste, not something I would expect from fresh meat. Another turn off for me. The sauce was very odd - BBQ sauce with mustard and some mayo. An odd combination that does not blend with the dish. The potatoes was crunchy but after about 2 pieces, you might start to feel its a little salty! When the plate came, it looks odd and unbalance as it looks dry (luckily the table next to us order two burgers too and they straight away also asked for some mayonnaise sauce! This dish need a lot more flavour balance to charge that kind of price.

We also had the creamy mushroom and this was good with mushroom flavours but it lacks balance again with the salad from supermarket packs just won't cut it for the price.

The poke bowl was good but not great.

Overall, it would be a 2.5-3 star for us. Lack balance and they should not give 'yellowing' salad to be served. To me, chef just lack...

We used to come here regularly a few years ago when we lived in the CBD. We recently happened to come here for breakfast during a weekday and it was a disappointing experience.

My wife is pregnant and she ordered the toast with eggs. At the counter she explicitly asked for the eggs to be fried on both sides fully cooked. I was with her and I wanted to let the front of stuff to understand this request so I repeated "fully cooked through please". The dish came and although the eggs were fried both sides, it was obvious the yolks were runny. We gave it a poke and sure enough it wasn't fully cooked. I returned the plate and they put the eggs back on the flattop to fully cook.

Suggestion to management is get your front of...

Service needs significant improvement. For a person like me with social anxiety, any conversation is a challenge. When I hushly asked the lady running the cafe "is this a date scone" merely because the writing was on top of the glass pane and slightly offset from the scone below, your response 'What does that writing say' is rude and demeaning. A mere 'yes' would have in fact made my day of acheiving a decent social conversation.

I still feel in my stomach when i relive that day, your response and the amusing looks of the other people in the cafe - just felt i was melting down.

Not done! just not done. Due credit the coffee and scones tasted excellent but I'll not visit this place...