Had a very unpleasant experience tonight with Huckle & Co. When we placed our order we asked for a piece of gluten free fish and a piece of crumbed fish, the order went through fine and told the wait was around 25 minutes. We waited a total of over 45 minutes which was very irritating and much longer than told. When our order was finally ready and we went up to the counter we were told that there was no gluten free fish so they just gave us extra regular fish. This is completely unacceptable as they had 45 minutes to tell us that there was no gluten free fish, this should not have been left to the very end when we picked up the order, extra regular fish is not a fair substitute nor was it wanted. We had ordered gluten free for a reason as there was a gluten allergy within the group. We were told a refund could be given which was fine but nothing else was done to compensate for the time this took and the complete disregard for the gluten free fish. When we finally sat down to eat we realised the fish given to us was battered and not crumbed even after specifically asking for crumbed. Not only that but the chips were extremely overcooked and just tasted like oil. Not impressed at all and very dissapointed.