Nando's Lower Hutt — Restaurant in Wellington

Today, I placed an order for pick up at Nandos Lower Hutt via Uber Eats at 12.20pm. Estimated ready for pick up 25-30 min.

Arrived at 12.55pm for pick up as per advised via Uber eats app "order is ready for pick up". However, this was not the case.

5-Stars to Eunice (staff) who was at Dock station taking orders, fielding queries like mine when it came to delay in order being ready for pick up, and clearing tables in between. Eunice was cool, calm, and collective with her customer service. Eunice did her utmost best to find out what the delay was. Came back to advise they didn't have enough chicken ready at the time due to influx of online and in-store orders. Went to check with manager on duty today who came out to confirm the time delays with me.

0-stars to the Manager on duty today at lunch time. It was clear she was not handling the influx of in-store and online orders. In future, don't run off the processes that are clearly not working and it is clear you could not think-on-your-feet to be solutions-focussed. You changed the tone of our conversation with response to me being "What do you want me to do about it love". And when I asked you to check your tone - I am not here for that. You roll your eyes and walk away saying "You just have to wait".

Charming! I suggest Manager on duty take notes from Eunice on how to keep your cool when under pressure.

Order received 1.13pm by a different staff member who was polite.

It's only because of Eunice's good customer service that Nandos Lower Hutt has a star to this review.

Eunice Lenati you get a personal 5-star from me. You will go far and continue to do well 🤗

To Nandos Lower Hutt Management - you need to up your game to be able to deal with influx of orders regardless if online or in-store! Especially for the manager on duty today - learn from today - You let...

I had worst experience ever from this place i wish if i could give zero star rating …i went with my husband we ordered chicken tenders salad ,wrap and fries food came out really really bad usually whenever we go there its not good always but still we go bcoz we love eating peri peri chicken …But this time we had worst experience ever in my life that why i came to post here Firstly staff is always really unwelcoming ,not even dressed properly , not wearing masks staff looks like dam sleepy as if they are come straight from bed Secondly table are never clean ,this time we ordered food came out chewy salad was bruised wrap was not properly wraped i ended up returning it back and asked for another one then they got all my food one after other with the gap of 4-5 min in each meal ..i got my salad back when our whole meals was finished…i asked for refund for my salad soo the the lady working there name NEESH doesn’t even know how to refund soo she took my number to give me call back to process my refund ..which she called me took my bank details…But, i never got my refund back and its been 2 weeks now Never gona go back there…they are really letting nandos brand got down … I would recommend if someone really craving of nandos chicken just go to any other nandos in Wellington but not nandos...

I've had nandos in many countries and this was by far the worst. We ordered our food on the app, waited 30 minutes then a member of staff came over and told us broccoli was sold out.. why did it take that long to tell us? We were the only ones in the restaurant. We then asked for corn but that was also sold out and 'had been for a month'. We settled on rice. After about 40 minutes we received our halloumi, which was undercooked, we then received the chicken, garlic bread and chips, but still no rice. The chicken tasted of chemicals/medicinal and was by far the worst chicken I've ever eaten at nandos, the chips were good as was the garlic bread. The sauces available were very dirty and don't look like they are cleaned or maintained. After we finished our meal our rice had still not arrived. We didn't want the rice then as it had taken too long and we were ready to go. The manager said we couldn't refund the difference and kept trying to get us to have the rice or take it home with us. She claimed that the chef had left it in the microwave and forgotten about it. Eventually we decided we would have a sealed bottle of Nandos sauce instead of a side, at least this couldn't be dirty! I recommend avoiding this place! Not sure how it...