CHICKEN CAPITOL — Restaurant in Wuse II

While it's tentative that I rate Chicken Capitol with a slightly above average rating, I must bring out certain things which any reader must note:

Firstly, there are several Chicken Capitols spread across the city and suburbs of Abuja. So my experiences stem from my more than occasional visits to the one on Lingu crescent.

Secondly, I cannot account for staff change especially Chef turn over hence cannot necessarily say much for periods when the Chef(s) get the recipe right or had a learning curve to battle with. That being said, I believe that my rating is based on the whole experience and not a section of their services.

So, concisely, when you arrive Lingu crescent's resident Chicken Capitol, the Lego like miniature parking space begs the imagination to wonder what the place would look like during a festive/holiday period. I'm pretty sure that aw customers would be forced to park not just outside the premises but some may have to walk a bit to get their orders. Imaging walking to the joint on a grumbling tummy, your imagination playing up juicy and savoury images for the sauces and fillings you are about to eat and having to order out. Another walk to the car is the extented punishment you must endure!

Then there's the small waiting rooms for customers waiting for their orders to be clocked in on the order TV screens. Imagine a family of four or more looking to sit in while on one of their busy days. You'd definitely think that the lack of seating furniture is a punishment bourne of inefficiency. Or isn't it?

The other thing to note is the musty/stuff atmosphere in the alternative waiting lounge which feels like a vampire's haven. While a directional sinage would make it obvious that you can find the alternative or extension lounge, it would be easier if the lighting were more... let's say, inviting. Well, the architectural failing of the building is not something anyone can do much about except you plan on extensive restructuring.

Having said so much already, I feel that Chicken Capitol has a lot going for it. While there are a whole lot of smaller pound for pound Sharwarma joints out there, may few can match the consistency and resilience of a business reasonably planned to face the rough terrain of running a business in Abuja let alone Nigeria.

Kudos to them for we have kept coming again and again and we most probably still will in the foreseeable future.

I hope you enjoyed my opinion and in no way takes away anything that others may think...

One of the worst experiences I have ever encountered in my life, improvements need to be made to this establishment, for its survival. Majority of negative reviews state that the customer service is poor and this is due to poor management. Whoever manages this establishment is lousy & is only concerned about profits. One issue I had is the customer service number attached to the facility doesn’t work or it’s sometimes switched off. Another issue is the hot food counter was not only missing some dishes but looked messy. It would be helpful to create a website where customers could order what they want and have it delivered or come to the restaurant to pick up. If that can’t be done, you place a menu board indicating various dishes available with costs attached. Additionally, I asked the lady in charge of collecting payment & she said that delivery isn’t available, in this day and age such businesses should offer delivery services, this would reduce the crowd in the restaurant and help stop the spread of COVID-19 disease. Also, customers who order food in the restaurant are given a number and are to look at the front board/screen for that number, indicating when the food is ready but in my case as well as many others our number didn’t appear on the board & we had to wait for some minutes or hours & when it wasn’t shown, we walked up with our numbers and were given our food. So what is the point of having the board if it won’t display customers numbers when there food is ready?, if it is faulty, why not get it fixed so customers don’t have to wait hours, thinking their number will appear. Furthermore, I ordered chicken shawarma with cheese & small pepper, grilled chicken and moi-moi. Not only was my shawarma slightly burnt, it also tasted awful, like it was about to go bad, it seems like it was pre-made & popped into the microwave then served, the moi-moi wasn’t bad but had bone in it, the only food I enjoyed was the grilled chicken. The only good thing this establishment seems to be doing well is obeying COVID-19 protocols, all customers and employees were expected to social distance and wear face masks. With all that’s been stated, I won’t be revisiting, until improvements are made & failure to read through negative reviews and make the necessary improvements could result in the downfall of this business in the near future. (Please follow @onyiexplores on IG for...

This Is one eatery I've ever given a 5 star before, some people that are familiar with my reviews would be like Mr Success hmmmm let's here it, and without wasting further time, here are my reasons, first before any public service organization gets a 5 star from me, they must meet a certain courtesy meter, and that is friendliness with your clients. Be polite and attentive and kin to offer any assistance professional to your clients is everything, it glues people like me to your outlet, irrespective of how outrageous your price might be, we usually wave it for you. So this eatery won such medal for me, then they meals are fantastic, I had their jollof rice yesterday, Infect I took one pack and drove off, had to turn back to buy extra 2 when I tasted the food in my car. Denm you guys are everything a good food such taste like. Guys...