I eat here probably 2-3 times a month. The food is always pretty good, the parking is abundant, but I can't give five stars because of the service. Usually it's pretty good. But they have a server there named Caitlyn who has the unfortunate distinction of providing possibly the worst experience I've ever had, and I'm generally pretty understanding having worked as a server for years in college. First, for a larger party of 6, the order was inaccurate in several ways and the sushi appetizerjust plain forgotten. She did not check in on us for about 25 min, so we could not ask her about it. We finally got more water/drinks and the incorrect orders fixed by passing staff, which I really try to avoid and do as a last resort ("I know you're not our server but....."). The one time she checked on us, I asked about the sushi and she made a face as if she knew she forgot it. She came back in literally 90 seconds with it, blaming the kitchen for forgetting it. Except that it was a dynamite roll, and the sauces obviously looked like the sushi had been sitting out for at least 20 minutes. When I said we didn't want it anymore, she rolled her eyes and acted annoyed. My father in law, who owned and worked at 3 restaurants in his career before retiring, said it was in the top 3 worst service experiences he's ever had. Fast forward to today, about 6 weeks later, and while we did not have Caitlyn, she brought out some food to us and obviously recognized me. She threw the food so hard in the table it startled my husband, then made a nasty "f you" face and walked away, without saying anything. Totally unacceptable and she's in the wrong industry. I told the manager Todd, who handled it well, but I am writing it here because it's unacceptable. I made clear we were not asking for any discount and that we always take care of their staff as regulars. We paid our full $55 lunch bill and left a $40 tip for the excellent service we did have minus Caitlyn. She is so unpleasant that it makes us not want to return at all even though the service is excellent most times. Someone like this, we cannot be the only ones, it's guaranteed. PF Chang's, there are customers out there talking badly about this place without ever returning or complaining because it's so unacceptable.