Rainforest Cafe

If I could give this place 0 stars I would! I had never left a review on any restaurant before, but this time my experience at the Rainforest Café was so bad that I feel obligated to leave a review. For starters, this was not my first time at this restaurant, I had been here 2 times before and never had the experience I had today, to the point I don’t plan to come back. We traveled for almost an hour to get to the restaurant just because we liked the ambiance and the food and my daughter was really excited to see all the animals. When we got to the restaurant we had to wait for 1 hour in order to be seated. When we received our message saying the table was ready, they still told us we had to wait some more. To this I want to add, there were many empty tables! Once we were seated there was no server or hostess that tended to us. After 15 minutes of waiting for a server we had to ask one that passed by to see if he could tend to us since my daughter was thirsty and we didn’t even have water in our table. After they gave us our drinks it took around 30 minutes or more to be able to order our food and then we had to wait another 40 minutes or so to receive the food in our table. Our daughter was starving! I had to ask if they could please bring her food out first since it was only chicken nuggets and still they brought our food first and then hers! I always ask for dessert, this time I didn’t even bother to, I wanted to get out of there because I had never felt so ignored in a restaurant before. Cheaper restaurants have treated us better. The ambiance and the animal may be cute and all but when you are faced with such bad customer service all of that goes out the door, you don’t even care about the ambiance anymore! You just want to get out of there! This restaurant is not the cheapest, the least they could do is have good customer service. Lastly, it took forever to pay and get our change back. I just wanted to get out of there! Won’t be coming back! What should have been a nice experience with my husband and daughter turned into a frustrating evening due to the horrible customer service and wait time. Don’t come here!